Jade Castaneda
Independence ,MO
Summary
Dynamic and detail-oriented professional with experience at Scooters, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining cleanliness, consistently contributing to a positive team environment and achieving high customer satisfaction scores.
Overview
4
4
years of professional experience
Work History
Barista
Scooters
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Student Esthetician
House of Heavilin of Blue Springs
11.2023 - 05.2024
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
- Developed strong interpersonal skills by effectively communicating with diverse clientele regarding their desired esthetic outcomes.
- Supported front desk operations by scheduling appointments, processing transactions, and managing inventory when needed.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
- Built rapport with returning clients through exceptional service and attentiveness to individual preferences.
Lifeguard
Blue Surf Bay
05.2024 - 06.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored pools and surrounding areas for adherence to safety protocols.
Sales Associate
Cargo Largo
11.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma - Esthetics
Blue Springs High School
Kansas City, MO05.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Order taking
- Decision-making
Timeline
Lifeguard
Blue Surf Bay
05.2024 - 06.2024
Student Esthetician
House of Heavilin of Blue Springs
11.2023 - 05.2024
Barista
Scooters
10.2022 - Current
Sales Associate
Cargo Largo
11.2021 - 10.2022
High School Diploma - Esthetics
Blue Springs High School