Jade Chapman
Palm Bay,FL
Summary
Detail-oriented Claims Adjuster with 8 years of experience in non-complex claims and a strong specialization in subrogation. Skilled in liability analysis, recovery negotiations, and claim resolution, with a track record of maximizing recoveries and ensuring timely file handling.
Overview
9
9
years of professional experience
Work History
Subrogation Specialist II
AmTrust Financial
Remote - Palm Bay, FL
11.2024 - Current
- Investigate and evaluate non-complex property claims to identify subrogation opportunities and establish liability
- Pursue recovery from responsible parties, insurance carriers, and third parties through negotiation, arbitration, and litigation support
- Analyze contracts, police reports, estimates, and expert findings to support liability determinations and recovery strategy
- Negotiate settlements and payment arrangements to maximize recovery and minimize loss exposure
- Monitor and track recovery efforts, ensuring timely follow-up and resolution of claims
- Maintain accurate and thorough claim documentation in accordance with company and regulatory standards
Total Loss Adjuster
Root Insurance
Remote - Palm Bay, FL
07.2021 - 09.2024
- Negotiates settlement of claims with insureds, claimants and attorneys while following established, authorized settlement authority.
- Uses compassionate communication and persuasive negotiation to ensure positive customer experience.
- Review and analyze customers vehicle settlement value determined by vehicles actual cash value through company's proprietary database through CCC ONE and Claim Toolkit.
Bodily Injury Adjuster
Safe Auto Insurance
Remote - New Albany, OH
08.2019 - 07.2021
- Investigate, evaluate, negotiate and authorize settlement of bodily injury claims within established time limit.
- Negotiate and settle third party attorney represented bodily injury claims within assigned levels of authority
- Understand and adapt to different individual needs per claim and/or state.
- Negotiate and settle third party attorney represented bodily injury claims within assigned levels of authority.
- Consult with specialist such as lawyers and technicians.
Claims Specialist
Safe Auto Insurance
Columbus, OH
08.2018 - 08.2019
- Investigate insurance claims to ascertain extent of liability and coverage on behalf of Safe Auto.
- Review, investigate, and summarize facts and issues involving accidents and negotiated liability with insurance companies and claimants.
- Express empathy, compassion, and respect throughout the live of a claim.
Consumer Credit Underwriter
Peoples Bank
Cambridge, OH
01.2017 - 07.2018
- Review auto finance loan applications.
- Render appropriate credit decisions within credit policy while also remaining compliant with all regulations structure approvals to maximize profit and enhance dealer relationships.
- Communicate decisions to dealers in a concise and timely manner.
- Negotiate rates and fees with dealer client.
- Provide prompt and accurate response to all internal and external inquiries.
- Analyze income, assets, credit and collateral documentation.
Education
Bachelor of Arts - Business Management and Marketing
Muskingum University
New Concord, OH2018
Skills
- Strong moral character and work ethic, process oriented, adaptability, problem solving
- Excellent verbal, written and communication skills
- Willingness to learn, attention to detail, teamwork, time management, risk-based decisions
- Multitasking, studious mindset
- #1 closer in BI department of 2020
- 3rd in cycle time for TL of 2021
Timeline
Subrogation Specialist II
AmTrust Financial
11.2024 - Current
Total Loss Adjuster
Root Insurance
07.2021 - 09.2024
Bodily Injury Adjuster
Safe Auto Insurance
08.2019 - 07.2021
Claims Specialist
Safe Auto Insurance
08.2018 - 08.2019
Consumer Credit Underwriter
Peoples Bank
01.2017 - 07.2018
Bachelor of Arts - Business Management and Marketing
Muskingum University