Jade Cheatham
Indianapolis,IN
Summary
Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately interpreting insurance information with knowledge of medical terminology. Motivated and able to learn, grow and excel in medical coding; ICD-10; CPT coding. Reliable employee with 3+ years in a health care setting seeking a full time Registration Specialist position.
Overview
10
10
years of professional experience
Work History
Gap Recovery Analyst
Allied Solutions
Carmel, IN
05.2019 - 09.2020
- Quality Reviewed 20+ Claims daily for completeness and accuracy
- Confirmed that payments received from outside insurance carrier were complete and accurate
- Pursued reimbursement from for any errors made on valuation pages that resulted in undervaluing vehicle.
- Conducted vigorous follow up by phone, email, and fax to recover reimbursement settlement payments.
Repo Plus Processor/Insurance Claims Investigator
Allied Solutions
Carmel, IN
10.2016 - 05.2019
- Investigated 40+ Repo Plus Claims daily for recovery potential by reviewing damages, loss dates, state statutes, confirming active coverage, and gaps within coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Used multiple systems including outside insurance documentation and online portals to obtain applicable information for investigation completion.
- Accomplished Set up and processing of 20+ claims daily in production based fast-paced environment.
- Completed all requests for documents and reports for each claim to increase successful recovery and reimbursement payments.
Operations Specialist
Record Grabber, LLC.
Fishers, Indiana
01.2016 - 09.2016
- Retrieved over 40 medical and billing records daily for law offices and insurance companies.
- Reviewed 40+ medical and billing records to locate pertinent information requested by clients.
- Maintained High confidentiality when handling medical and billing records during retrieval and review.
Policy Holder Services Representative
CNO Financial Group
Carmel, IN
06.2014 - 01.2016
- Managed over 30 customer calls daily in high volume call center.
- Answered all customer's inquires regarding Life insurance policy and payments according to specific products, company policies and standard operation procedures.
- Interviewed claimants to obtain proper information to create initial claim reporting.
Eyewear Consultant
LensCrafters
Carmel, IN
11.2011 - 03.2015
- Reviewed prescriptions and patient information carefully to identify special needs.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Developed strong rapport with customers and created positive impression of business.
- Provided detailed explanation of vision insurance benefits to patients including: copays, allowances, secondary coverages.
- Scheduled 20 appointments daily.
- Collaborated with Ophthalmologists after patient exams to provide solutions for their needs.
Education
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05.2014
Skills
- Negotiation and Resolution
- Payment Processing
- Claim & Insurance Investigation
- Analytical and Critical Thinking
- Fluent in Microsoft Office (Word, PowerPoint, Excel)
- Fluent with Interpretation of Medical and Billing records
- Appointment Scheduling
- Attention to Detail
- Fluent ability to navigate and Interpret insurance information
- Call Center Experience
- Excellent Verbal and Written Communication
Timeline
Gap Recovery Analyst
Allied Solutions
05.2019 - 09.2020
Repo Plus Processor/Insurance Claims Investigator
Allied Solutions
10.2016 - 05.2019
Operations Specialist
Record Grabber, LLC.
01.2016 - 09.2016
Policy Holder Services Representative
CNO Financial Group
06.2014 - 01.2016
Eyewear Consultant
LensCrafters
11.2011 - 03.2015
Associate of Arts - General Studies
Ivy Tech Community College of Indiana