Jade Crossman

• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
• Participated in regular staff meetings to share best practices, address challenges, and discuss opportunities for improvement within the fulfillment department.
• Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfilment processes or customer satisfaction ratings.

• Set up new sales displays each week with fresh merchandise.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Learned duties for various positions and provided backup at key times.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked with floor team and managers to meet wide range of customer needs.
• Answered questions about store policies and addressed customer concerns.

Partial BA in Business Administration; 3.67 GPA