Jade Curbo
Temple,Tx
Summary
Dynamic and results-driven professional with a strong background in food safety and customer service, honed at Buccees. Proven ability to enhance operational efficiency and customer satisfaction through effective training and inventory management. Recognized for exceptional multitasking skills and a commitment to maintaining high cleanliness standards.
Overview
8
8
years of professional experience
Work History
Deli Associate
Buccees
Temple, TX
04.2024 - Current
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Trained new associates on food preparation techniques and customer service protocols.
- Enhanced inventory management processes, minimizing waste through effective stock rotation.
- Collaborated with team members to maintain cleanliness and organization of deli area.
- Led initiatives to streamline sandwich assembly processes, increasing overall efficiency.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Increased deli sales through the effective promotion of featured items and specials.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Team Members
Magnolia Silos
Waco, TX
09.2023 - 04.2024
- Collaborated with team to ensure efficient operation of customer service during peak hours.
- Assisted in maintaining cleanliness and organization of work areas to enhance guest experience.
- Supported inventory management by restocking shelves and organizing merchandise displays effectively.
- Engaged with customers, providing product knowledge and fostering positive shopping experiences.
- Trained new team members on operational procedures and customer service standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Increased sales through effective product placements and persuasive communication skills.
Manager
Sally Beauty
Round Rock, TX
09.2020 - 11.2021
- Oversaw daily operations to enhance customer service and store performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional strategies to increase foot traffic and boost sales revenue.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Improved in-store displays to enhance customer engagement and shopping experience.
- Conducted regular performance assessments to drive employee development and accountability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager
Sally Beauty
Round Rock, TX
10.2019 - 09.2020
- Assisted in team management, ensuring operational efficiency and customer satisfaction.
- Trained new staff on company policies, procedures, and product knowledge.
- Coordinated inventory management to maintain optimal stock levels across departments.
- Implemented promotional strategies to enhance sales and drive customer engagement.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Beauty Advisor
Sally Beauty
Round Rock, TX
05.2018 - 10.2019
- Assisted customers with product selection and application techniques.
- Educated clients on skincare routines and beauty trends.
- Maintained product displays to ensure an inviting shopping environment.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided personalized recommendations based on individual skin types and preferences.
- Resolved customer inquiries and concerns to enhance overall service experience.
- Supported inventory management by monitoring stock levels and replenishing shelves as needed.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Implemented customer feedback system to gather insights, refining service delivery.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Success Highschool
Round Rock, TXSkills
Food safety
Safe food handling practices
Cleaning and sanitizing
Customer engagement
Workplace safety
Stock rotation
Cooking
Cleanliness and sanitation
Proper food handling
Inventory rotation
Product presentation
Allergen awareness
Equipment safety
Safe food handling
Sandwich making
Preparing food items
Strong work ethic
Honesty and integrity
Quality inspections
Work area maintenance
Customer service
Food preparation
Cleaning and sanitation
Training and motivation
Adaptability and flexibility
Timeline
Deli Associate
Buccees
04.2024 - Current
Team Members
Magnolia Silos
09.2023 - 04.2024
Manager
Sally Beauty
09.2020 - 11.2021
Assistant Manager
Sally Beauty
10.2019 - 09.2020
Beauty Advisor
Sally Beauty
05.2018 - 10.2019
High School Diploma -
Success Highschool