Jade D. Dugger
Durham,North Carolina
Summary
Aspiring physician with a background in psychology, seeking opportunities to gain clinical and research experience in preparation for medical school. Interested in integrative and lifestyle-based approaches to healthcare, with a focus on prevention, patient education, and improving health outcomes in underserved communities. Eager to contribute to meaningful work while continuing to develop both scientific knowledge and patient-centered skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks Corporation
North Carolina
11.2023 - Current
- Provide exceptional customer service in a fast-paced environment, handling diverse customer needs and ensuring a positive experience.
- Build a rapport with customers, demonstrating active listening skills to understand and respond to individual preferences.
- Manage stressful situations, such as handling large orders or addressing customer complaints, with patience and empathy.
- Collaborate with a team of employees to maintain smooth operations, emphasizing communication and conflict resolution skills.
- Assist in training new employees, offering guidance on customer interaction, team dynamics, and maintaining a supportive work environment.
- Regularly assess customer feedback to identify areas for improvement, contributing to the continuous improvement of the café's overall service.
- Maintain an organized work environment, ensuring safety and hygiene standards are met consistently.
Sales Representative
Target Corporation
Maryland
03.2021 - 06.2024
- Provide personalized customer service, actively listening to customer needs and offering tailored product recommendations, demonstrating empathy and understanding.
- Manage a diverse range of customer interactions, navigating various emotions and communication styles to ensure a positive and supportive shopping experience.
- Handle customer concerns and complaints with patience and professionalism, utilizing problem-solving skills to de-escalate situations and maintain customer satisfaction.
- Collaborate with a team of sales associates to meet store goals and improve customer experience, fostering a supportive and communicative team environment.
- Train and mentor new staff members, providing guidance on customer service techniques, communication strategies, and problem-solving methods.
- Maintain store appearance and inventory, demonstrating organizational skills and attention to detail in a fast-paced environment.
Mail Room Attendant
Oakwood University
Huntsville, AL
08.2022 - 05.2023
- Managed daily mail distribution, ensuring timely delivery to all departments.
- Maintained accurate records of mail transactions and inventory levels.
- Coordinated shipment tracking and logistics for incoming and outgoing packages.
- Trained new staff on mailroom procedures and safety protocols.
- Operated mailroom equipment, including postage machines and sorting systems.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NCBachelor of Science - Psychology
PG Community College
Largo, MD01-2024
Bachelor of Science - Psychology
Oakwood University
Huntsville, AL01-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Organization
- Interpersonal Communication
- Discipline
- Active Listening
- Adaptability
- Purpose-Driven Mindset
Accomplishments
Dean’s List (Fall 2024, Spring 2025)
Honor Roll (Fall 2024–Spring 2026)
I Empower Scholarship Recipient (2025)
John Walker and Christine Horton Education Scholarship Recipient (2026)
Member, Tau Sigma National Honor Society
Member, Nixon Thorpe Honor Society
Timeline
Barista
Starbucks Corporation
11.2023 - Current
Mail Room Attendant
Oakwood University
08.2022 - 05.2023
Sales Representative
Target Corporation
03.2021 - 06.2024
Bachelor of Science - Psychology
PG Community College
Bachelor of Science - Psychology
Oakwood University
Bachelor of Science - Psychology
North Carolina Central University
ADDITIONAL QUALIFICATIONS
- Experience in manual and computerized data indexing;
- Ability to manage records for team attendance, performance, and schedules;
- Assisted with social media advertising campaigns—improve engagement through interactive content; and