Jade Delarosa
Chico,California
Summary
Highly efficient, service oriented, and resourceful food and beverage professional with 15+ years experience in the restaurant industry. Seeking to obtain a position as a Food and Beverage Manager, using exceptional skills in ensuring maximum guest satisfaction through the delivery of well-placed and guest-oriented food and beverage services.
Overview
27
27
years of professional experience
Work History
Customer Service Associate
Shubert's Ice Cream & Candy
Chico, CA
11.2023 - Current
- Scooping ice cream and creating sundaes, banana splits, shakes, malts, and freezes.
- Weighing and serving candy.
- Completing all cash, credit, and gift certificate transactions.
- Gift wrapping, packaging, and merchandising.
- Special events and private parties.
Warehouse Associate/Donation Processor
The Salvation Army Family Store & Donation Center
Chico, CA
12.2022 - 11.2023
- Receiving, sorting, and processing incoming merchandise.
- Pricing, tagging, and preparing merchandise for distribution.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Nanny/Household Manager
Private Household
Henderson, NV
01.2020 - 01.2022
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Transported children to school, extracurricular activities, and appointments when needed.
- Supervision and coordination of other household staff.
Food Server
Gilbert's Seafood Grill
Santa Cruz, CA
12.2015 - 01.2020
- Took food and beverage orders using suggestive selling techniques.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Informed customers of daily specials and menu changes.
- Ensured quality service and addressed any issues promptly.
Food Server
View 202
Redding, CA
01.2010 - 11.2014
- Took food and beverage orders using suggestive selling techniques.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Trained new employees.
- Completed all cash and credit transactions.
Food Server
Applebee's Neighborhood Grill & Bar
Redding, CA
01.2008 - 12.2010
- Greeted and seated guests in a friendly and welcoming manner.
- Informed customers of daily specials and menu changes.
- Took food and beverage orders using suggestive selling techniques.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Assistant Manager
Pio Loco Restaurant
Redding, CA
06.1997 - 12.2007
- Hired, trained, and supervised staff.
- Oversaw staff performance and ensured quality dining.
- Scheduled shifts for FOH staff and assigned tables to waitstaff.
- Resolved guest's questions and grievances in a professional manner.
- Conducted payroll activities in an accurate, timely manner.
- Assured that the restaurant adhered to pertinent safety and health regulations.
- Monitored inventory.
- Recorded all revenue, expenses, and ensured that cash registers were balanced.
Education
Bachelor of Science - Hospitality/Resort & Lodging Management
California State University - Chico
Chico, CA08-2026
Associate of Science - Social Sciences
Shasta College
Redding, CA01-2023
Skills
- Positive and professional
- Courteous demeanor
- Conflict Mediation
- Sales expertise
- Staff Training
- Multi-Task Management
- Customer Relations
- Leadership
References
Employment Reference
Mr. Chris McGovern
General Manager
View 202
202 Hemsted Dr.
Redding, CA 96002
(530) 226-8439
Academic Reference
Mr. Glenn Hassenpflug
Professor
English
Shasta College
11555 Old Alturas Trl.
Redding, CA 96003
(530) 242-7500
Personal Reference
Ms. Jamie Kline
Realtor/Broker
Avenue Real Estate Co.
1800 Shasta St.
Redding, CA 96001
(530) 646-6645
Timeline
Customer Service Associate
Shubert's Ice Cream & Candy
11.2023 - Current
Warehouse Associate/Donation Processor
The Salvation Army Family Store & Donation Center
12.2022 - 11.2023
Nanny/Household Manager
Private Household
01.2020 - 01.2022
Food Server
Gilbert's Seafood Grill
12.2015 - 01.2020
Food Server
View 202
01.2010 - 11.2014
Food Server
Applebee's Neighborhood Grill & Bar
01.2008 - 12.2010
Assistant Manager
Pio Loco Restaurant
06.1997 - 12.2007
Bachelor of Science - Hospitality/Resort & Lodging Management
California State University - Chico
Associate of Science - Social Sciences
Shasta College