JADE E. HOLLIDAY
Pflugerville,TX
Summary
Results driven and dynamic customer service specialist focused on creating memorable interactions and ensuring compliance with service standards. Achievements include a 10% reduction in customer hold times and a strong dedication to fostering positive guest relationships. Proven ability to multitask and solve problems efficiently while maintaining high service quality.
Overview
3
3
years of professional experience
Work History
AI WRITING EVALUATOR
Outlier AI
07.2024 - 04.2026
- Ranked responses and evaluated prompts, ensuring authentication aligns with English proficiency standards.
- Assessing AI-generated outputs, generating feedback to enhance the model.
- Developed assessment criteria to evaluate system effectiveness and guide improvements.
- Crafted prompts to help AI models and produce specific content.
- Created the data AI models use to learn and produce different content.
- Analyzed data sets to evaluate performance and identify trends.
- Ensured compliance with industry standards in evaluation practices.
Bartender/Waitress
Inyo Restaurant & Lounge
Ferndale, USA
08.2024 - 04.2025
- Delivered exceptional customer service, engaging with guests to create memorable experiences.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Resolved customer concerns through critical thinking and tailored responses.
- Demonstrated strong multitasking abilities, excelling in a fast-paced environment while maintaining efficiency.
- Ensured immaculate dining environment, contributing to unforgettable guest experiences.
- Trained new bartenders on menu items and proper service techniques.
- Managed bar inventory, ensuring timely restocking of supplies and ingredients.
FRONT DESK ASSOCIATE
Salon De Weave
Highland Park, USA
06.2023 - 07.2024
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed appointment bookings and check-ins, ensuring prompt, effective service for customers.
- Managed appointment scheduling through salon management software.
- Oversaw the front of the salon, maintaining a pristine environment for both employees and customers.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Decreased customer hold time by 10% through implementation of efficient service strategies.
- Ensured accurate payment processing for salon services.
- Processed payments and maintained accurate transaction records.
- Utilized Microsoft Excel for meticulous tracking of restocking and maintaining accurate inventory data.
- Provided administrative support to enhance overall salon operations.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Received incoming calls and coordinated with staff to fulfill customer requests.
ADMINISTRATIVE ASSISTANT
Building Better Men LLC
Southfield, USA
02.2023 - 07.2023
- Managed scheduling and calendar coordination for executives and team members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Facilitated organization of management meetings and secured event spaces, ensuring smooth execution of scheduled events.
- Assisted in preparing meeting agendas and taking detailed minutes during sessions.
- Efficiently managed email organization and correspondence.
- Handled incoming calls, emails, and correspondence with professionalism and efficiency.
- Skillfully managed call handling and forwarding to desired stations.
- Coordinated distribution of documents and PDFs for marketing events and newsletters, enhancing communication and outreach.
- Maintained organized filing systems for documents and confidential information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Conducted bookkeeping tasks using Microsoft Excel spreadsheets.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Drafted written correspondence, including reports and presentations, for management staff.
- Developed and honed skills in personal relations, customer service, computer operations, and telephone etiquette, contributing to overall professional growth.
- Oversaw on-site logistics at various locations.
- Played a key role in a leadership program, working closely with children on a day-to-day basis.
- Proofread content for typo-free emails and documentation.
Education
Some College (No Degree) - Diagnostic Medical Sonography
Austin Community College
Austin, TX05-2026
Skills
- Customer relations
- Communication effectiveness
- Written communication
- Analytical skills
- Problem-solving abilities
- Microsoft Office
- Excel proficiency
- Organized
- Appointment scheduling
- Prioritization skills
- Multitasking proficiency
- Pressure management
- Team collaboration
- Team player
- Customer service
- Communication skills
Timeline
Bartender/Waitress
Inyo Restaurant & Lounge
08.2024 - 04.2025
AI WRITING EVALUATOR
Outlier AI
07.2024 - 04.2026
FRONT DESK ASSOCIATE
Salon De Weave
06.2023 - 07.2024
ADMINISTRATIVE ASSISTANT
Building Better Men LLC
02.2023 - 07.2023
Some College (No Degree) - Diagnostic Medical Sonography
Austin Community College