Jade Fairchild
Summary
Dynamic and results-driven professional with a robust background in customer service and staffing solutions. I thrive in fast-paced environments, leveraging my strong organizational skills and attention to detail to deliver exceptional client experiences. My passion for connecting people with opportunities drives my work as a Talent Advisor, where I focus on building lasting relationships with clients and candidates alike. As a proactive problem-solver, I am dedicated to fostering effective communication and collaboration. I continuously seek to enhance my skills and contribute positively to organizational success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Talent Advisor
Surge Staffing Agency
11.2024 - Current
- Managed payroll and conducted meetings with clients to assess staffing needs.
- Hired, screened, and placed individuals at job sites based on client requirements.
- Reviewed candidate documentation to ensure compliance with company policies and regulations.
- Administered drug tests and background checks to ensure candidate eligibility.
- Maintained strong relationships with clients and candidates to facilitate ongoing communication and feedback.
- Provided training and support to new hires to ensure smooth onboarding processes.
- Collaborated with team members to develop effective recruitment strategies and improve placement rates.
Social Media Manager
Professional Building Maintenance
08.2022 - 11.2024
- Traveled to various locations to photograph work being performed.
- Uploaded and edited photos for the company’s professional social networks.
- Scheduled weekly posts and organized company events for enhanced business exposure.
- Implemented marketing strategies to increase the company’s visibility and build business hours effectively.
Customer Service Representative (Remote)
Alorica
02.2020 - 07.2022
- Offered remote customer support through phone, email, online chat, or social media platforms to customers with questions or concerns about products or services.
- Maintained and updated customer information as necessary.
- Calmly attempted to resolve and de-escalate issues.
- Responded to requests for assistance and processed credit card authorizations.
- Tracked call-related information for auditing and reporting purposes.
Education
General Studies Degree -
Germanna Community College
09.2024 - 02.2026
High School Graduate -
L.C Bird High School
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Client communication
- Strong organizational and time management skills
- - Exceptional communication and interpersonal skills
- - Ability to work independently and as part of a team
- - Detail-oriented and able to handle multiple tasks simultaneously
- - Proficient in computer and live chat skills
- - Customer relationship management (CRM)
- - Conflict resolution and de-escalation techniques
- - Recruitment and talent acquisition strategies
- - Social media marketing and content creation
- - Data analysis and reporting
- - Training and onboarding facilitation
- - Adaptability to changing priorities and environments
- Ability to work in a fast-paced environment
- Computer & Live Chat Skills
- Background checks
- Onboarding support
- Recruitment strategy
- Staffing management
- Candidate screening
- Compliance review
- Social media marketing
- Client relationship management
- Customer support
- Issue resolution
- Data tracking
- Software proficiency
- Payroll administration
- Team collaboration
- Marketing strategy
- Interviewing techniques
- Job market analysis
- Employee engagement
- Building partnerships
Timeline
Talent Advisor
Surge Staffing Agency
11.2024 - Current
General Studies Degree -
Germanna Community College
09.2024 - 02.2026
Social Media Manager
Professional Building Maintenance
08.2022 - 11.2024
Customer Service Representative (Remote)
Alorica
02.2020 - 07.2022
High School Graduate -
L.C Bird High School