Jade Gillian
Naples
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
2027
2027
years of professional experience
Work History
Manager and Bartender
The Blue Monkey Bar & Grille
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
- Developed signature cocktails, enhancing overall beverage offerings and customer satisfaction.
Bartender
Johnny Malloy's
Bonita Springs, FL
01.2026 - Current
- Prepared and served a variety of beverages in fast-paced environment.
- Engaged with customers to provide exceptional service and promote menu items.
- Operated POS system for order processing and cash handling efficiently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Mental Health Technician
Axiom
Naples, FL
01.2026 - Current
- Monitored patient behavior and emotional well-being to ensure safety and compliance with care plans.
- Assisted in implementing therapeutic activities tailored to individual patient needs and preferences.
- Documented patient progress and reported changes to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to develop and refine treatment strategies for diverse populations.
Server
The Friendly Toast
05.2023 - 10.2023
- Fast paced casual dining
- Breakfast/Lunch
- Mystery Shoppers
- Menu presentation
- Suggestive Selling
Server and Bartender
Independent Ice Company
05.2023 - 07.2023
- Whiskey Bar 500+ bottles
- Moving between bar and table service
- Bourbon Knowledge
Bartender and Server
Oak & Stone
01.2021 - 05.2023
- Casual dining
- High volume
- Craft cocktails
- Toast POS
- Lone bartender with 4 table section daytime
- 4-6 table section as server
- Evening bartending with fellow employee
Server
Becky's Diner
06.2021 - 09.2021
- Casual dining server
- 4-6 table sections
- Fast paced high turnover rate
Bartender and Server
Deep Lagoon
10.2020 - 01.2021
- Fine dining
- Menu presentation
- 4-6 table sections
- Solo bartending and working with others
Server
Brunos
Portland, ME
07.2018 - 03.2020
- Manager on duty
- Fine dining room server / Fast paced tavern server
- Server sections consisted of 6+ tables
- Lone waitress during daytime shifts
Server/Bartender/Beverage Cart Attendant
PGA Golf Club
11.2016 - 03.2017
- Beverage cart attendant on various golf courses
- Lone bartender and waitress running turn services on golf courses
- Fine dining
- Large events such as weddings, anniversaries, etc.
Education
High School Diploma -
Bonny Eagle
Standish, ME06-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Clear and effective communication
Timeline
Bartender
Johnny Malloy's
01.2026 - Current
Mental Health Technician
Axiom
01.2026 - Current
Server
The Friendly Toast
05.2023 - 10.2023
Server and Bartender
Independent Ice Company
05.2023 - 07.2023
Server
Becky's Diner
06.2021 - 09.2021
Bartender and Server
Oak & Stone
01.2021 - 05.2023
Bartender and Server
Deep Lagoon
10.2020 - 01.2021
Server
Brunos
07.2018 - 03.2020
Server/Bartender/Beverage Cart Attendant
PGA Golf Club
11.2016 - 03.2017
Manager and Bartender
The Blue Monkey Bar & Grille
High School Diploma -
Bonny Eagle