Jade Gloria

• Directed daily business operations, ensuring compliance with company policies and operational standards

• Analyzed and managed weekly, period, and quarterly KPIs to drive performance and profitability

• Oversaw P&L reporting, identifying opportunities to reduce costs and improve operational efficiency

• Led hiring, onboarding, and training initiatives to build a high-performing team

• Managed workforce scheduling and payroll to optimize labor costs and productivity

• Implemented inventory control processes to maintain accurate stock levels and minimize shrinkage

• Improved customer satisfaction and operational flow through team development and process improvements

• Supported daily operations, including staff supervision, scheduling, and task delegation

• Trained and developed employees on operational procedures, customer service, and compliance standards

• Managed cash flow, deposits, and financial transactions to ensure accuracy and accountability

• Assisted in inventory management and stock control to support consistent product availability

• Contributed to process improvements that increased efficiency and reduced operational issues