Courtney Miller

Supervised cross-functional teams, ensuring compliance with state title regulations and corporate policies.

• Directed staff scheduling, workflow management, and process improvements that boosted efficiency and accuracy.

• Led customer service escalations, collaborating with dealerships, lenders, and buyers to resolve title and account disputes.

• Managed the overall purchasing through multiple vendors with excellent service and relations.
• Prepared and analyzed performance reports to measure productivity, identify gaps, and improve outcomes.

• Partnered with the GM on financial oversight, team development, and strategic initiatives that drove revenue growth.

• Ensure confidentiality and accuracy in payroll activities, exercising independent judgment and attention to detail.

• Develop and update payroll process procedures to ensure efficiency and compliance with Treasury Department standards.

• Maintain payroll files, respond to open records requests, and manage retention and destruction of documents per regulations.

• Reconcile assigned general ledger accounts and prepare daily cashiering receipts.

• Prepare reports and documentation for Workers Compensation, TMRS, Bureau of Labor Statistics, Texas Workforce, and FR&R.

• Assist with W-2 processing, including research, reconciliation, and corrections to wages and withholdings as necessary.

• Serve as liaison between payroll and employees, answering payroll-related questions and ensuring proper documentation.

• Administer and maintain the timekeeping software system of record; ensure accuracy of employee time and leave reporting.

• Process payroll adjustments, reconcile 941 quarterly reports, and maintain payroll records including accruals for leave balances.

• Prepare and process bi-weekly payrolls, ensuring accuracy and compliance with federal, state, and local regulations.

• Processed vehicle titles with 100% compliance to state requirements and dealership policies.
• Created and maintained a title tracking system that enhanced accuracy and reduced fraud risk.
• Managed dealership advertising (print and social media) to increase visibility and drive sales.
• Handled payments, customer relations, and sales support with a focus on satisfaction and retention.

• Scheduled appointments, managed calls, and processed insurance claims for high-volume dental practice.
• Organized monthly meetings, verified insurance, and supported marketing initiatives.
• Assisted with patient recall programs and customer service improvements.

• Supported treatment planning, patient coordination, and recall activities.
• Assisted with scheduling and insurance processing to ensure smooth operations.