Summary
Overview
Work History
Education
Skills
Accomplishments
Internships Practicums
Timeline
Generic

Jade Golder

Noblesville,IN

Summary

Highly skilled case manager with a proven ability to effectively handle large caseloads while maintaining a high standard of care. Thrives in high-pressure environments, consistently recommending the best resources and courses of action to meet the unique needs of each patient and restore them to an optimal quality of life.

Overview

9
9
years of professional experience

Work History

City Mail Carrier

United States Postal Service
12.2024 - Current
  • Delivers mail along predetermined route, either by foot or vehicle
  • Collects outgoing mail from street letter boxes and/or customers
  • Maintains professional and effective public relations with customers
  • Communicates customer complaints, requests, and feedback to company management for swift resolution.

Case Manager

CICOA Aging & In-Home Solutions
03.2024 - 09.2024
  • Assessed the need and eligibility of referred elderly and people with disabilities for governmental and nongovernmental services which include home and community-based services and nursing home placement and provides linkage to community services as appropriate
  • Used independent discretion and judgment in developing intervention strategies and comprehensive plan of care with clearly stated goals and objectives in conjunction with client, family, or others
  • Acted as an advocate to preserve client rights and maintain client confidentiality
  • Compiled, recorded, and prepared reports monthly for each client
  • Used electronic health records to access client information
  • Carried a caseload of 65 clients daily

Life Skills Specialist

Cummins Behavioral Health
12.2022 - 02.2023
  • Provided the consumer with face-to-face contact for the purpose of coaching, teaching, or using motivational interviewing to assist the consumer in meeting person-centered treatment plan goals
  • Observed children to proactively identify issues with emotional and behavioral development while working with school administration, teachers, and parents to address concerns
  • Communicated and collaborated with school administration, counselors, and teachers on a consistent and timely basis via telephone, email, and face-to-face to address the needs and progress of the consumer and their families
  • Assisted with discharge and end of treatment planning in collaboration with therapist, school administration, teachers, and parents
  • Used electronic health records to access client information

Router/Dispatcher

WellTrans
05.2021 - 02.2022
  • Identified and assessed customer’s needs to achieve satisfaction
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
  • Met personal/customer service team targets and call handling quotas
  • Used electronic health records to access client information

Food Service Worker

IU Methodist Hospital
09.2017 - 08.2020
  • Prepared, plated, served, and transported food and supplies to provide a high level of satisfaction for a diverse customer base which includes patients, family members, and physicians
  • Responsible for quick, accurate and courteous service and resolution of customer concerns
  • Responsible for associated sanitation, cleaning, and infection control practices to ensure food safety

Cashier

Chick Fil-A
09.2016 - 05.2018
  • Contributed to team effort by accomplishing related results as needed
  • Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases
  • Provided a positive customer experience with fair, friendly, and courteous service

Education

Bachelors of Social Work Degree - Social Work

University of Indianapolis
Indianapolis, IN
12.2021

High School Diploma -

Warren Central High School
Indianapolis, IN
06.2017

Skills

  • Care coordination
  • Crisis intervention
  • Case management
  • Treatment Planning
  • Problem Solving

Accomplishments

Cum Laude graduate of Phylis Lan Lin Department of Social Work

Internships Practicums

John H. Boner Community Center, Early Childhood Education/Social Work Intern

  • Assisted in connecting with parent participants
  • Supported and assisted the Director as needed
  • Assisted in program building and research
  • Assisted in tracking and scheduling client referrals

Edna Martin Christian Center, Social Work Intern

  • Worked closely with assistant Director and Director
  • Learned about and engaged in Early Childhood Education programming
  • Learned about various Evidence Based Practices (EBPs)

Timeline

City Mail Carrier

United States Postal Service
12.2024 - Current

Case Manager

CICOA Aging & In-Home Solutions
03.2024 - 09.2024

Life Skills Specialist

Cummins Behavioral Health
12.2022 - 02.2023

Router/Dispatcher

WellTrans
05.2021 - 02.2022

Food Service Worker

IU Methodist Hospital
09.2017 - 08.2020

Cashier

Chick Fil-A
09.2016 - 05.2018

Bachelors of Social Work Degree - Social Work

University of Indianapolis

High School Diploma -

Warren Central High School
Jade Golder