Jade Golder
Noblesville,IN
Summary
Highly skilled case manager with a proven ability to effectively handle large caseloads while maintaining a high standard of care. Thrives in high-pressure environments, consistently recommending the best resources and courses of action to meet the unique needs of each patient and restore them to an optimal quality of life.
Overview
9
9
years of professional experience
Work History
City Mail Carrier
United States Postal Service
12.2024 - Current
- Delivers mail along predetermined route, either by foot or vehicle
- Collects outgoing mail from street letter boxes and/or customers
- Maintains professional and effective public relations with customers
- Communicates customer complaints, requests, and feedback to company management for swift resolution.
Case Manager
CICOA Aging & In-Home Solutions
03.2024 - 09.2024
- Assessed the need and eligibility of referred elderly and people with disabilities for governmental and nongovernmental services which include home and community-based services and nursing home placement and provides linkage to community services as appropriate
- Used independent discretion and judgment in developing intervention strategies and comprehensive plan of care with clearly stated goals and objectives in conjunction with client, family, or others
- Acted as an advocate to preserve client rights and maintain client confidentiality
- Compiled, recorded, and prepared reports monthly for each client
- Used electronic health records to access client information
- Carried a caseload of 65 clients daily
Life Skills Specialist
Cummins Behavioral Health
12.2022 - 02.2023
- Provided the consumer with face-to-face contact for the purpose of coaching, teaching, or using motivational interviewing to assist the consumer in meeting person-centered treatment plan goals
- Observed children to proactively identify issues with emotional and behavioral development while working with school administration, teachers, and parents to address concerns
- Communicated and collaborated with school administration, counselors, and teachers on a consistent and timely basis via telephone, email, and face-to-face to address the needs and progress of the consumer and their families
- Assisted with discharge and end of treatment planning in collaboration with therapist, school administration, teachers, and parents
- Used electronic health records to access client information
Router/Dispatcher
WellTrans
05.2021 - 02.2022
- Identified and assessed customer’s needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Met personal/customer service team targets and call handling quotas
- Used electronic health records to access client information
Food Service Worker
IU Methodist Hospital
09.2017 - 08.2020
- Prepared, plated, served, and transported food and supplies to provide a high level of satisfaction for a diverse customer base which includes patients, family members, and physicians
- Responsible for quick, accurate and courteous service and resolution of customer concerns
- Responsible for associated sanitation, cleaning, and infection control practices to ensure food safety
Cashier
Chick Fil-A
09.2016 - 05.2018
- Contributed to team effort by accomplishing related results as needed
- Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases
- Provided a positive customer experience with fair, friendly, and courteous service
Education
Bachelors of Social Work Degree - Social Work
University of Indianapolis
Indianapolis, IN12.2021
High School Diploma -
Warren Central High School
Indianapolis, IN06.2017
Skills
- Care coordination
- Crisis intervention
- Case management
- Treatment Planning
- Problem Solving
Accomplishments
Cum Laude graduate of Phylis Lan Lin Department of Social Work
Internships Practicums
John H. Boner Community Center, Early Childhood Education/Social Work Intern
- Assisted in connecting with parent participants
- Supported and assisted the Director as needed
- Assisted in program building and research
- Assisted in tracking and scheduling client referrals
Edna Martin Christian Center, Social Work Intern
- Worked closely with assistant Director and Director
- Learned about and engaged in Early Childhood Education programming
- Learned about various Evidence Based Practices (EBPs)
Timeline
City Mail Carrier
United States Postal Service
12.2024 - Current
Case Manager
CICOA Aging & In-Home Solutions
03.2024 - 09.2024
Life Skills Specialist
Cummins Behavioral Health
12.2022 - 02.2023
Router/Dispatcher
WellTrans
05.2021 - 02.2022
Food Service Worker
IU Methodist Hospital
09.2017 - 08.2020
Cashier
Chick Fil-A
09.2016 - 05.2018
Bachelors of Social Work Degree - Social Work
University of Indianapolis
High School Diploma -
Warren Central High School
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