Jade Gorman
Shrub Oak,NY
Summary
Determined student with communication studies and sports nutrition knowledge with a drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
3
3
years of professional experience
Work History
Game Operations Student Assistant
Patrick Duffy
Montclair, NJ
09.2023 - Current
- Processed payments from customers using cash registers or point-of-sale systems.
- Supervised employees engaged in setting up, running, and cleaning up after gaming activities.
- Ensured that all guests followed safety guidelines while playing games.
- Maintained the cleanliness of gaming areas throughout the shift.
- Assisted with game set up, including assembling parts, connecting cables, and testing equipment for proper operation.
- Provided customer service to guests by answering questions and resolving complaints.
- Collected money for games and provided customers with tokens, tickets and correct change.
- Supplied customers with gaming equipment such as balls and toss rings.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Manger
Sean Davies
Shrub Oak, NY
04.2021 - Current
- Served and scooped ice cream, following sizing specifications.
- Greeted customers in a friendly manner and provided excellent customer service.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Informed shift leaders or management of obstacles or issues during shifts.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Assisted in training new employees on proper scooping techniques and procedures.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Performed regular maintenance tasks such as cleaning floors and washing dishes.
- Maintained a clean work area and complied with health codes.
- Cleaned and organized utensil area, napkins station and restroom facilities.
Education
High School Diploma -
Montclair State University
Montclair, NJ05-2026
Skills
- Data organization
- Student Engagement
- Operations Support
- Strong Organization
- Calendar Management
- Correspondence Writing
- Student relations
- Positive and professional
- Staff Training and Development
- Verbal and written communication
- Time Management
- Team Leadership
Affiliations
- The Hidden Opponent: Club on campus helping athletes with mental health
- Sports Central staff: FFL Orlando 2023 (30 hours of volunteer work), camp counselor-like job, played sports game with young Type One Diabetics
- Coach at MSU clinic (2 hours of volunteer work)
- JDRF One Walk: (24 hours of volunteer work), lead my team for a charity walk and fundraised over $1,000
- TypeOneNation Summit: (8 hours of volunteer work), worked with young Type One Diabetics to learn how to mange their disease
- Youth Ambassador Activities: (28 hours of volunteer work), thanked store mangers for working with JDRF, spoke at Rye Playland, and got people interested in the walk
- Cross Country club: (6 hours of volunteer work), after school program for kids interested in running
Accomplishments
- Fall 2022 Deans List
- Spring 2023 Deans List
- National student-athlete day 3.0 club
- Fall 2023 Deans List, 4.0 GPA
Timeline
Game Operations Student Assistant
Patrick Duffy
09.2023 - Current
Manger
Sean Davies
04.2021 - Current
High School Diploma -
Montclair State University