Makayla Miller
Magnolia,Tx
Summary
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Game Operations Student Assistant
Texas Tech University
2023.08 - Current
- Greeted fans at games and answered any questions they had about event or venue policies
- Oversaw gate operations
- Managed game operations for a popular mobile game, ensuring smooth gameplay and high player satisfaction
- Monitored crowd behavior to maintain safe environment for all attendees
Volunteer
College Football Playoff Host Committee
2024.01 - 2024.01
- Assisted in organizing and supervising volunteers, ensuring smooth execution of duties
- Provided exceptional customer service to attendees, answering inquiries, and resolving issues
- Contributed to the overall success of football events by maintaining a positive and collaborative work environment
- Extensive knowledge of the game and its history, creating an engaging and informative experience
Bowl Intern
Lone Star Sports & Entertainment
2023.12 - 2024.01
- Shadowed experienced professionals to gain insight into various roles and responsibilities within the organization
- Provided exceptional customer service and support teams during events
- Teardown and set up team operation and hospitality areas
- Event operations day of the game
Student Ambassador
Texas Tech University
2021.09 - 2023.06
- Promoted interest in campus events, organizations, and mission
- Explained campus programs and offerings to assist students in connecting with resources and interests
- Enhanced public speaking abilities by delivering presentations to prospective students and their families
- Gained event planning experience by collaborating with other ambassadors to coordinate on-campus events
- Posted on social media content about Texas Tech University
Telecommunicator
Texas Tech University
2021.09 - 2023.06
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Took 70 calls a shift
- Answered phone calls from potential students at Texas Tech
- Routed information of the potential Texas Tech student to the appropriate department
- Logged all outgoing calls to potential Texas Tech students
Event Management Intern
Lone Star Sports & Entertainment
2022.12 - 2023.01
- Maintained constant contact and communication with conference participants
- Provided on-site support during events, managing registration, attendee inquiries, and troubleshooting issues
- Assisted Day of Game operations and sideline presentations
Dance Teacher
Extreme Performing Arts
2018.05 - 2021.07
- Successfully designed and implemented dance curriculum for diverse age groups and skill levels
- Led and coordinated dance recitals and performances, ensuring a professional and memorable experience for students and audience members
- Instructed students of all ages and skill levels in group classes and private lessons
- Managed studio schedule, ensuring that classes ran smoothly without conflicts or delays
Education
Master of Science - Sports Management
Texas Tech University
Lubbock, TX12.2026
Master of Science - Business Administration
Texas Tech University
Lubbock, TX2026
Bachelor of Science - Sports Management
Texas Tech University
Lubbock, TX2024
Skills
- Performance Improvement
- Team collaboration
- Self-starter
- Time management
- Strong Organization
Timeline
Volunteer
College Football Playoff Host Committee
2024.01 - 2024.01
Bowl Intern
Lone Star Sports & Entertainment
2023.12 - 2024.01
Game Operations Student Assistant
Texas Tech University
2023.08 - Current
Event Management Intern
Lone Star Sports & Entertainment
2022.12 - 2023.01
Student Ambassador
Texas Tech University
2021.09 - 2023.06
Telecommunicator
Texas Tech University
2021.09 - 2023.06
Dance Teacher
Extreme Performing Arts
2018.05 - 2021.07
Master of Science - Sports Management
Texas Tech University
Master of Science - Business Administration
Texas Tech University
Bachelor of Science - Sports Management
Texas Tech University
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