Jade Graham
sarasota,FL
Summary
Dynamic professional with a proven track record in the hospitality industry, excelling in roles from Private Event Yacht Services to Management at Winghouse Bar & Grill. Expert in delivering luxurious dining experiences and exceptional customer service, backed by a Serve Safe certification and professional mixology skills. Achieved increased revenue through innovative promotional strategies and meticulous inventory control, demonstrating outstanding organization and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Private Event Yacht Sercives
Contracted
Sarasota, FL
07.2022 - Current
- Delivered exceptional, personalized service to guests, ensuring a luxurious dining experience while maintaining discretion and professionalism.
- Coordinated meal service and beverage selections, working closely with chefs to accommodate dietary preferences and special requests.
- Managed logistics for on-board events, including setup, execution, and breakdown, ensuring seamless service for gatherings of varying sizes.
- Maintained high standards of cleanliness and organization, adhering to yacht protocols and health regulations to create a safe and inviting environment.
Bartender
Raffurtys Bar and Grill
Sarasota, FL
06.2022 - Current
- Efficiently managed fast-paced service, consistently serving the bar and table service simultaneously each shift while maintaining high standards of quality and customer satisfaction.
- Implemented effective inventory management techniques, minimizing waste and ensuring optimal stock levels to meet high demand during busy periods.
- Collaborated effectively with team members, contributing to a positive work environment and optimizing workflow to enhance overall bar operations.
Mangagment
Winghouse Bar & Grill
Bradenton, FL
02.2022 - 09.2022
- Oversaw daily operations of the bar and grill, including staff management, inventory control, and financial reporting, leading to increased revenue and efficiency.
- Trained and supervised a team of staff members, fostering a positive work environment and ensuring adherence to service standards and safety protocols.
- Developed and implemented promotional strategies to enhance customer engagement and boost sales, resulting in increased customer visits and repeat business.
Head Server
1908 Draught House
DesMoines, IA
10.2020 - 02.2022
- Led and coordinated a team of servers, ensuring exceptional service delivery and a seamless dining experience for guests in a high-pressure environment.
- Trained and mentored new staff members, providing guidance on menu knowledge, customer service techniques, and restaurant protocols to enhance team performance.
- Managed guest relations and resolved any service issues promptly, maintaining high levels of customer satisfaction and loyalty.
Education
GED -
Des Moines Area Community College
Ankeny, IA03-2017
Skills
- Customer service and satisfaction
- Serve Safe certification in food and beverage
- Professional mixologist
- Chef Assistant
- Organization and timeliness
Timeline
Private Event Yacht Sercives
Contracted
07.2022 - Current
Bartender
Raffurtys Bar and Grill
06.2022 - Current
Mangagment
Winghouse Bar & Grill
02.2022 - 09.2022
Head Server
1908 Draught House
10.2020 - 02.2022
GED -
Des Moines Area Community College