Jade Grenvik
York,PA
Summary
Dynamic hospitality professional with extensive experience at Olive Garden, excelling in high-pressure environments. Proven track record in cash handling and new hire training, complemented by strong multitasking and customer service skills. Recognized for enhancing guest satisfaction and efficiently managing large parties, ensuring seamless operations during peak times.
Overview
4
4
years of professional experience
Work History
Bartender, Server, and Trainer
Olive Garden
York, PA
08.2023 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Host
Outback Steakhouse
York, PA
06.2021 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Northeastern High School
Manchester, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Memory retention
- Telephone skills
- Cash Handling Experience
- New hire training
Timeline
Bartender, Server, and Trainer
Olive Garden
08.2023 - 05.2025
Host
Outback Steakhouse
06.2021 - 08.2023
Northeastern High School