Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Harte

San Antonio

Summary

Technical Specialist with over 10 years of experience in technical support and inventory management, primarily within the Apple ecosystem. Demonstrates a strong commitment to quality service and meticulous attention to detail, ensuring software and hardware solutions meet evolving customer needs. Skilled in leveraging team collaboration to enhance retail sales and operational efficiency, aiming to continue growth and innovation in technical services.

Overview

9
9
years of professional experience

Work History

IT Systems Administrator

E Opala Electronics Recycling
03.2024 - 09.2025
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Worked with users to determine areas of technology in need of improved usability.
  • Performed hardware repairs on laptops, desktops, phones, gaming consoles, and other electronics.

Technical Specialist

Apple Kahala
10.2022 - 03.2024
  • Applying skills to diagnose and resolve software and hardware problems for iOS devices
  • Repair customer relations with the company by providing high quality customer service
  • Support with retail sales, applying technical knowledge and leveraging team support
  • Constantly evolved with growing customer needs and would work with our team to implement new strategies to uphold efficiency and quality service

Product Specialist

Noa Botanicals- Young Street
05.2016 - 01.2021
  • Managed cashier and reception duties with a detail-focused approach
  • Maintained 100% accuracy in inventory control, adhering to strict state regulations

Tech Admin

Apple Authorized Service Provider
05.2016 - 01.2021
  • Managed technical support operations for Apple products
  • Spearheaded software and hardware repairs
  • Maintained a well-stocked inventory of parts

Technical Specialist

Apple - North County
05.2016 - 01.2021
  • Led technical support for iOS products
  • Consistently achieved quickest appointment times
  • Maintained superior customer satisfaction ratings
  • Adapted to quick learning in a fast-paced, dynamic environment
  • Supported retail sales during peak times and when the store needed support

Education

High School Diploma -

Glen Rose High School

Skills

  • Technical Support
  • Networking knowledge
  • Customer Service
  • Inventory Management
  • Team Collaboration
  • Problem Solving
  • Retail Sales
  • Quality Service
  • Attention to Detail

Timeline

IT Systems Administrator

E Opala Electronics Recycling
03.2024 - 09.2025

Technical Specialist

Apple Kahala
10.2022 - 03.2024

Product Specialist

Noa Botanicals- Young Street
05.2016 - 01.2021

Tech Admin

Apple Authorized Service Provider
05.2016 - 01.2021

Technical Specialist

Apple - North County
05.2016 - 01.2021

High School Diploma -

Glen Rose High School

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