Jade Heard
Humble
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
ED PAS II
Baptist Hospital
Jacksonville
10.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensure HIPAA compliance with all documentation and interactions.
Hairstylist / Small Business Owner
Self Employed Services
Jacksonville
03.2020 - Current
- Greeted customers, answered phones and booked appointments.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Account Resolution Specialist III
Wells Fargo
Jacksonville
03.2017 - 08.2020
- Reviewed client documentation for accuracy and completeness before processing payments.
- Ensured compliance with all applicable laws and regulations pertaining to debt collection practices.
- Researched account discrepancies to determine appropriate resolutions.
Pharmacy Technician
Shands Hospital Pharmacy
Jacksonville
01.2015 - 03.2017
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Lead Cashier & Server
Cracker Barrel
Jacksonville
04.2010 - 12.2016
- Assisted with training new cashiers in departmental operations and procedures.
- Responsible for opening and closing registers accurately according to established procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
Education
High School Diploma -
First Coast High School
Jacksonville, FL01.2009
Skills
- HIPAA Compliance
- Microsoft Office & POS Systems
- Customer support
- Patient registration
- Appointment scheduling
- Effective communication
- Data entry
- Time management
- Service quality assurance
- Problem resolution
- Customer relations
- Multitasking Abilities
Timeline
ED PAS II
Baptist Hospital
10.2024 - Current
Hairstylist / Small Business Owner
Self Employed Services
03.2020 - Current
Account Resolution Specialist III
Wells Fargo
03.2017 - 08.2020
Pharmacy Technician
Shands Hospital Pharmacy
01.2015 - 03.2017
Lead Cashier & Server
Cracker Barrel
04.2010 - 12.2016
High School Diploma -
First Coast High School