Shanelle Concepcion
Bay Point
Summary
A highly organized and detail-oriented individual with proven experience in providing compassionate and efficient patient services in fast paced environments. Proactive and reliable while collaboratively working with other healthcare professionals. Adept at learning new skills and taking on new roles. Eager to contribute to department and/or team success through hard work and dedication.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
ED Registrar II
John Muir Health
Walnut Creek
05.2025 - Current
- Enter, update, and verify patient demographics, insurance information, and co-payments for every emergency room encounter.
- Explain the necessary hospital documents to patients, obtaining their signatures or verbal consents.
- Arrive with ambulances as needed, as well as provide a facesheet, labels to paramedics, clinical staff, and wristbands for patients.
- Communicate effectively with patients regarding registration procedures and requirements.
- Support insurance verification processes to expedite patient admissions.
ED Registrar I
John Muir Health
Walnut Creek
04.2024 - 05.2025
- Managed patient flow in the emergency room.
- Visually assess patients based on symptoms and physical conditions.
- Arrived patients obtained signatures or verbal consents for the hospital’s consent forms. Scan in the patient photo ID, if available, and the wristband for patients.
- Ensure accurate and complete documentation of patient information.
- Help manage patient records including filing and organization.
- Greet patients and visitors, handle their inquiries, and involve clinical staff if necessary.
PAS Registrar
John Muir Health
Walnut Creek
04.2023 - 04.2024
- Supported medical admitting, medical imaging, and the emergency room with their patient access needs.
- Arrived patients and obtained signatures for the hospital's consent forms.
- Directed patients to either their appointments or directly to clinical staff.
Education
Associate of Science - Allied Health
Diablo Valley College
Pleasant Hill, CA05-2024
Associate of Science - Natural Sciences
Diablo Valley College
Pleasant Hill, CA05-2024
Associate of Science - Health Education
Diablo Valley College
Pleasant Hill, CA05-2024
Skills
- Data entry accuracy
- Clinical coordination
- HIPAA compliance
- Healthcare communication
- Medical terminology
- Cardiac rhythm analysis
- Epic proficient
Certification
BLS - American Heart Association
Timeline
ED Registrar II
John Muir Health
05.2025 - Current
ED Registrar I
John Muir Health
04.2024 - 05.2025
PAS Registrar
John Muir Health
04.2023 - 04.2024
Associate of Science - Allied Health
Diablo Valley College
Associate of Science - Natural Sciences
Diablo Valley College
Associate of Science - Health Education
Diablo Valley College