Jade Kimunya MBA,BA

Dynamic and personable professional with a holistic mindset excelling in tackling tasks and interacting with diverse stakeholders. Management style revolves around employing a win-win approach, fostering collaboration and coordination to effectively accomplish tasks and fulfill duties.

• Increased revenue generation by streamlining inter departmental service delivery operations though fast processing of insurance approvals, inventory management that enhanced accountability, this resulted in an increase of over 200% in revenue generation totaling USD 245,000 each month making Dental clinics the highest revenue-generating segment among all Aga khan University Hospital Outreach Clinics.
• Enhanced team coordination by facilitating up to date and relevant quarterly departmental trainings and meetings which ensured improved operations, enhanced visibility of departmental progress which resulted in increased customer service feedback and increased teamwork amongst colleagues.
• Improved Customer Experience by reducing the turnaround time for approvals from insurance providers down from 72 hours to less than 30 minutes resulting in increased services capacity which tripled client intake.
• Cost saving by acquiring goods and services through a competitive bidding process, resulting in increased value of purchases and getting huge discounts. Effective inventory management procedures which resulted to timely ordering/ reordering of required items, enhancing end-to-end operations and accountability.

• Josphat Wainaina, Team Leader - Finance, Aga khan University Hospital, East Africa, josphat.wainaina@aku.edu, +254 723 760 980
• Caroline Njeri, Assistant Manager Wellness, Jubilee Insurance Kenya, caroline.njeri@jubileekenya.com, +254 728 287 400
• Serah Kingori, Cloud Platform Territory Manager, Oracle Corporation, serah_kingori@oracle.com, +254 722 869 290

• High Performing Managers / Aga khan Hospital Global Training Unit - 2023
• Presentation Skills / Aga khan Hospital Global Training Unit - 2022
• Customer Service Excellence: Improving customer experience and service delivery / Aga khan Hospital Global Training Unit - 2021