JADE LANGKAU
Brookfield
Summary
Dynamic operations leader with a proven track record at Amazon.com, excelling in performance management and cross-functional leadership. Achieved productivity improvement while enhancing employee engagement and safety compliance. Skilled in data-driven decision making and adept at fostering positive workplace relations, driving quality initiatives, and implementing effective change management strategies.
Overview
8
8
years of professional experience
Work History
Interim Site Leader, UWI2
AMAZON.COM
Milwaukee
10.2025 - Current
- Oversee all operational functions for 200+ associate facility, managing safety, productivity, quality, and employee engagement initiatives
- Lead site-level employee relations strategy, partnering with HR to address workforce concerns and maintain positive employee relations climate
Area Manager II
AMAZON.COM
Milwaukee
12.2022 - Current
- Lead and develop teams of 50-100+ associates across multiple sites (UWI1, UWI2, UTX4, STX8), providing coaching, performance feedback, and career development guidance
- Conduct workplace investigations involving policy violations, safety incidents, and employee concerns, ensuring fair, objective, and timely resolutions while maintaining confidentiality
- Partner with HR Business Partners to address complex employee relations matters, including performance improvement plans, accommodations, and disciplinary actions
- Serve as primary point of contact for associate concerns, demonstrating empathy while maintaining objectivity and adherence to company policies
- Mentor and coach 8-12 direct reports on leadership principles, conflict resolution, and effective communication strategies
Interim Site Leader, UTX4
AMAZON.COM
Milwaukee
05.2024 - 10.2025
- Directed daily operations for high-volume fulfillment center, achieving 98% safety compliance and 15% productivity improvement
- Implemented enhanced communication protocols that reduced employee grievances by 25%
Quality Execution Manager (QEM)
AMAZON.COM
Milwaukee
01.2024 - 01.2025
- Drove quality initiatives across UTX4 and UWI2, ensuring compliance with Amazon standards and regulatory requirements
- Analyzed quality metrics and root causes to develop corrective action plans, reducing defects by 20%
- Collaborated with cross-functional teams to standardize processes and improve documentation accuracy
Area Manager I
AMAZON.COM
Milwaukee
05.2021 - 11.2022
Universal Teller
TRI CITY NATIONAL BANK
Brookfield
06.2018 - 05.2021
- Delivered exceptional customer service while processing high-volume financial transactions with 99.8% accuracy
- Cross-sold banking products and services, exceeding quarterly sales targets by 25%
- Maintained strict compliance with banking regulations, cash handling procedures, and security protocols
- Resolved customer concerns and escalated complex issues to appropriate personnel, demonstrating strong judgment and communication skills
Education
Bachelor of Arts - Business Administration, Communications
Mount Mary University
Milwaukee, WI05.2021
Skills
- Performance Management & Coaching
- Policy Compliance & Documentation
- Data-Driven Decision Making
- Stakeholder Management
- OSHA & Safety Compliance
- Change Management
- Cross-Functional Leadership
- Amazon internal tools (Rodeo, A to Z, Connections)
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Data analysis
- Root cause analysis
- Trend identification
- Metrics reporting
- Forecasting
- Investigation reports
- Policy documentation
- Performance records
- Compliance audits
Professional Development
- Amazon Leadership Principles Training
- OSHA Safety Compliance
- Performance Management & Coaching Workshops
Timeline
Interim Site Leader, UWI2
AMAZON.COM
10.2025 - Current
Interim Site Leader, UTX4
AMAZON.COM
05.2024 - 10.2025
Quality Execution Manager (QEM)
AMAZON.COM
01.2024 - 01.2025
Area Manager II
AMAZON.COM
12.2022 - Current
Area Manager I
AMAZON.COM
05.2021 - 11.2022
Universal Teller
TRI CITY NATIONAL BANK
06.2018 - 05.2021
Bachelor of Arts - Business Administration, Communications
Mount Mary University