Jade Louis

• Greeted customers and provided assistance with wireless products while also building a rapport with the customer to exceed their expectations and better learn their needs.
• Demonstrated features of cell phones and other devices to potential customers.
• Assisted customers in selecting the best wireless plan for their needs.
• Maintained knowledge of current promotions, product launches, and pricing plans.
• Provided technical support to customers regarding their mobile device usage.
• Resolved customer complaints in a timely manner and followed up to ensure satisfaction.
• Processed payments accurately through cash registers or POS systems.
• Explained warranties and contracts to customers before closing a sale.
• Educated customers on the benefits of various accessories for their mobile devices.
• Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
• Used on-site computer systems to access figures and documentation associated with available service plans.
• Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
• Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Advised customers on the latest trends in wireless technology.

• Achieved consistently high customer scores due to exceptional service.

• Planned optimal routes to minimize delays and maximize time efficiency.

• Followed safety rules to keep clean driving record with no accidents or incidents.

• Handled as many as 6 assignments per hour by planning efficient routes.

• Consulted with customers to gain feedback and address concerns with products or services

• Documented daily mileage, gas and other transportation data

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
• Demonstrated professional conduct with clients to deliver outstanding customer service.

• Utilized GPS to optimize routes and consistently deliver prior to estimated delivery times.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Answered customer questions regarding ingredients, preparation methods, and allergens
• Worked closely with shift manager to solve problems and handle customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Closed cafe, set up new sales displays, and ensured that everything was clean and organized for morning crew.