Leonard Logosso
Venice,USA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Wireless Specialist
Russell Cellular Verizon Wireless
Venice, FL
06.2025 - 08.2025
- Assisted customers with product selection and technical inquiries.
- Demonstrated wireless products and services to enhance customer understanding.
- Collaborated with team members to maintain inventory accuracy and organization.
- Resolved customer complaints by providing effective solutions and support.
- Educated customers on wireless plans and device features for informed decisions.
Team Lead/Key Holder
Office Depot OfficeMax
Venice, US
01.2024 - 06.2025
- Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
- Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
- Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
- Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
Head Cashier/Customer Service Representative
Lowe's Home Improvement
Venice, US
06.2022 - 01.2024
- Oversees and provides support for the front end at Lowes for cashiers and customer service associates.
- Opens and closes the front end of the store depending on specific work shift. Provides excellent customer service at all times. Addresses employee and customer complaints or requests when needed.
- Accomplishments include being promoted from cashier to customer service representative, up to head cashier in a 1-year time span. Customer service stars as well as loss prevention achievements.
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner
- Trained new cashiers on register operations, cash handling procedures, and customer service best practices
- Collaborated with team members to achieve daily sales targets through upselling and cross-selling techniques
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
- Ensured compliance with all cashiering procedures including opening/closing registers accurately
- Assisted customers in locating products within the store, offering recommendations based on their needs
- Handled cash, credit card, and mobile payment transactions with precision and accuracy
Education
College in Business Management -
College of Staten Island CUNY
Staten Island, NY08.1996
High school diploma -
Saint Peter's Boys High School
Staten Island, NY06.1991
Skills
- POS
- Sales
- Loss Prevention
- Team Management
- Planograms
- Wireless sales experience
- Customer Service
- Sales Management
- Management
- Store Management Experience
- Pricing
- Interviewing
- Merchandising
- Retail Management
- Leadership
- Cashiering
- Cash Handling
- Upselling
- Wireless technology
- Troubleshooting techniques
- Inventory management
- Upselling techniques
- Retail operations
- Wireless troubleshooting
- Product demonstration
- Customer relationship management
- Complaint resolution
- Effective communication
- Time management
- Leadership skills
Additional Information
Worked for T-Mobile Wireless back in the early 2000s as well. Started as a sales rep and worked my way up to Store Manager., My availability is open.
Timeline
Wireless Specialist
Russell Cellular Verizon Wireless
06.2025 - 08.2025
Team Lead/Key Holder
Office Depot OfficeMax
01.2024 - 06.2025
Head Cashier/Customer Service Representative
Lowe's Home Improvement
06.2022 - 01.2024
College in Business Management -
College of Staten Island CUNY
High school diploma -
Saint Peter's Boys High School
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