Roland Smith
Mt. Airy,MD
Summary
Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
19
19
years of professional experience
Work History
Wireless Specialist
Russell Cellular Verizon Wireless
06.2024 - 12.2024
- Facilitated seamless device migrations by providing timely and accurate assistance during hardware upgrades.
- Troubleshot and resolved complex connectivity problems, ensuring uninterrupted service for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Housekeeper
Lorien Mount Airy
10.2023 - 06.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
Front Office Manager
Holiday Inn Ann Arbor-near The Univ. Of Mi
05.2020 - 05.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Night Audit
Hilton Garden Inn
03.2006 - 04.2007
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Posted room charges and helped with rooming lists.
Education
Certificate of Hospitality Management - Hospitality
Cornell
Ithaca01-2021
Bachelor of Arts - Foreign Language
University of Maryland, College Park
College Park, MD12-2015
Skills
- Adaptability and flexibility
- Verbal and written communication
- Positive customer engagement
- Decision-making
- Cash handling
- Detail-oriented
- Goal driven
- Relationship building
Accomplishments
- Revamped night audit processes full service hotel for increased accuracy in reporting.
- Identified new niches in Detroit market
- Uncoupled recurring tours interrupted by pandemic to free up inventory and reposition ultimately leading to an increase in sales.
- Identified businesses and budget to propose LNR's
Timeline
Wireless Specialist
Russell Cellular Verizon Wireless
06.2024 - 12.2024
Housekeeper
Lorien Mount Airy
10.2023 - 06.2024
Front Office Manager
Holiday Inn Ann Arbor-near The Univ. Of Mi
05.2020 - 05.2022
Night Audit
Hilton Garden Inn
03.2006 - 04.2007
Certificate of Hospitality Management - Hospitality
Cornell
Bachelor of Arts - Foreign Language
University of Maryland, College Park
Similar Profiles
Camilla ClayCamilla Clay
Wireless Sales Associate at Russell Cellular Verizon WirelessWireless Sales Associate at Russell Cellular Verizon Wireless
Natalie RamirezNatalie Ramirez
Wireless Sales Representative at Russell Cellular Verizon WirelessWireless Sales Representative at Russell Cellular Verizon Wireless
Yadel DiazYadel Diaz
Wireless Sales Associate at Russell Cellular Verizon WirelessWireless Sales Associate at Russell Cellular Verizon Wireless