Jade Martinez
Kernersville,NC
Summary
Enthusiastic Housekeeper with hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists clients with questions or problems to resolve situations to promote client satisfaction while maintaining service within policy guidelines.
Bilingual Customer Service experience in various workplaces. Hoping to utilize these skills in guest interactions, and throughout the workplace.
I strive to maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction.
Overview
5
5
years of professional experience
Work History
Housekeeping
Self-employed
Winston-Salem, NC
11.2022 - Current
- Schedule necessary appointments for each client.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Performed housekeeping tasks which include, basic and deep cleaning of homes.
- Manage and organize income.
Expresslane/Online Personal Shopper
Harris Teeter
High Point, NC
07.2019 - 04.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and provided excellent customer service.
- Satisfied customers with quick, accurate service under tight deadlines.
- Processed refunds, returns and exchanges efficiently.
- Assisted in selecting items according to customer preferences.
- Responded promptly to customer inquiries via phone or email.
- Assisted teammates with daily tasks during peak periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Associate of Applied Science - Criminal Justice/Forensic Sciences
Forsyth Technical Community College
Winston-salem, NC05-2023
Skills
- Customer Service-Focused
- Work Prioritization
- Scheduling Expertise
- Maintenance Knowledge
- Strong Organization
- Cleaning Practices
Affiliations
- Long-distance runner.
- Health enthusiast.
- Horticulturalist.
- Hoping to continue my studies and get my BA in Crime Scene Investigations.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Dean's List throughout college.
- A member of the Criminal Justice Phi Theta Kappa.
- A member of Forsyth Tech's Forensic Science fraternity.
Timeline
Housekeeping
Self-employed
11.2022 - Current
Expresslane/Online Personal Shopper
Harris Teeter
07.2019 - 04.2023
Associate of Applied Science - Criminal Justice/Forensic Sciences
Forsyth Technical Community College