Microsoft Office
Jade Mathews
Portsmouth,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enthusiastic and motivated individual passionate about customer service. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. A team player that works well both independently and within team settings to achieve goals as well as a skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Associate
7-11 Convenience Store
Chesapeake, VA
10.2023 - 01.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Hotel Housekeeper
Founders Inn And Spa
Virginia Beach, VA
04.2021 - 08.2023
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Upkept and deep cleaned the hotels rooms I was assigned on a daily basis
- Worked as a team with other cleaners when needed
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Cashier
Arby's Restaurant
Virginia Beach, VA
01.2022 - 03.2022
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Prepared and cleaned lobby and bathroom before opening for guests.
- Checked in with customers to ensure they were completely satisfied
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
Food Preparer
Wendy's
Mechanicsville, VA
12.2021 - 01.2022
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Followed food preparation and storage guidelines established by Health Department.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Monitored food temperature, discarding items not stored correctly.
Cashier
Starbucks, Barista
Mechanicsville, VA
11.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked well in team setting, providing support and guidance.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Fryer
Fast Stop Gas Station
North Beach, MD
04.2021 - 08.2021
- Guaranteed proper preparation of fried menu items to avoid over-seasoning, overcooking or under-cooking issues.
- Adjusted oil cooking temperatures and monitored vats closely to avoid overheating.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Cook
Dairy Freeze
North Beach, MD
09.2019 - 06.2021
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
Customer Service Associate
Walmart
North Beach, MD
02.2019 - 08.2019
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Collected and authorized guest payments.
Education
Bachelor of Science - Human Resources Management
Regent University
Virginia Beach, VA08.2025
High School Diploma -
Homeschooled
North Beach, MD06.2020
Skills
- Quality control guidelines
- Cleaning techniques
- MS Office
- Active Listening
- Critical Thinking
- Quality assurance
- Sales expertise
- Exceptional Customer Service
- Point of Sale Operation
- Google Workspace
- Verbal and written communication
- Basic math skills and above
- Money handling abilities
Software
Timeline
Sales Associate
7-11 Convenience Store
10.2023 - 01.2024
Cashier
Arby's Restaurant
01.2022 - 03.2022
Food Preparer
Wendy's
12.2021 - 01.2022
Cashier
Starbucks, Barista
11.2021 - 01.2022
Hotel Housekeeper
Founders Inn And Spa
04.2021 - 08.2023
Fryer
Fast Stop Gas Station
04.2021 - 08.2021
Cook
Dairy Freeze
09.2019 - 06.2021
Customer Service Associate
Walmart
02.2019 - 08.2019
Bachelor of Science - Human Resources Management
Regent University
High School Diploma -
Homeschooled