Jade McDonald
Baxter,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Customer Service Manager
Lawrence Glass Company
Murfreesboro, Tennessee
05.2016 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented customer service policies and procedures to enhance service consistency and customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved product and consumer complaints through effective communication, resulting in improved customer relationships.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Collaborated with sales teams to enhance overall customer experience strategies.
- Established rapport with customers, managers, and team members to foster a positive and collaborative work environment.
Mobile Distribution Representative
Lowe's
Murfreesboro, TN
05.2005 - 05.2016
- Managed inventory levels to maximize product availability for customers.
- Operated material handling equipment to load and unload products efficiently.
- Coordinated with team members to streamline distribution processes and enhance workflows.
- Maintained accurate records of shipments and deliveries for tracking purposes.
- Assisted in training new employees on safety protocols and operational procedures.
- Resolved customer complaints using problem-solving skills to improve customer satisfaction.
Education
Concrete Industry Management
Middle Tennessee State University
Murfreesboro, TN 08.2000 - 05.2004
Skills
- Customer service management
- Process optimization
- Team collaboration
- Training and development
- Effective communication
- Critical thinking
- Adaptability to change
Timeline
Customer Service Manager
Lawrence Glass Company
05.2016 - Current
Mobile Distribution Representative
Lowe's
05.2005 - 05.2016
Concrete Industry Management
Middle Tennessee State University
08.2000 - 05.2004