Jade Mendoza
Lincoln,NE
Summary
I am looking for an opportunity to bring value to an organization by utilizing my experience and past successes in customer service, complex problem resolution, and account management. Ideally, this will also provide me an opportunity to expand my knowledge and experience while building valuable and meaningful relationships both internally and externally.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
HiBid
Lincoln , NE
08.2023 - Current
- Provide technical support to auctioneers before and after sales, ensuring a smooth and seamless experience for both buyers and sellers.
- Assist in the optimization of the online auction experience, helping to shape the future of online auctions.
- Deliver top-tier tech solutions to HiBid's global network of users.
- Collaborate with a team committed to revolutionizing the tech landscape in the auction industry.
- Support HiBid’s platform, a leading destination for live webcast, online-only, and absentee bidding auctions.
- Work with Auction Flex 360, an advanced auction management solution, integrating tools such as clerking, cashiering, accounting, and inventory management.
- Ensure efficient and effective auction operations through seamless platform integration.
Customer Experience Specialist
Spreetail
Lincoln, NE
03.2021 - 07.2023
- Handled customer inquiries via phone
- Help customers and merchants identify services/products that best fit their needs
- Resolve escalated concerns with customers
- Serve as a resource person between customer, our vendors, and marketplace partners
- Coach and develop fellow team members to improve performance and results
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Distributor
La buddha Distribution
Lincoln, NE
04.2015 - 02.2021
- Arrange and direct delivery and installation of products and equipment
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Negotiate, plan, assemble, and stock product displays improve product exposure for advertising
- Scheduled and confirmed appointments.
Grocery Manager
Fresh Thyme
Lincoln, NE
02.2016 - 02.2020
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Education
No Degree - Business Administration
Southeast Community College Area
BeatriceSkills
- Ability to Be Flexible
- Strong Computational Skills
- Microsoft Office Suite
- Conflict Resolution Techniques
- Performance Goals
- Client Needs Assessment
- Team Goals
- Scheduling and Calendar Management
- Appointment Scheduling
- Customer Experience Improvement
- Data Entry and Maintenance
- Organization and Efficiency
- Prioritization and Time Management
- Records Management
- Calendar Management
- Positive Attitude and Energetic
Timeline
Technical Support Specialist
HiBid
08.2023 - Current
Customer Experience Specialist
Spreetail
03.2021 - 07.2023
Grocery Manager
Fresh Thyme
02.2016 - 02.2020
Distributor
La buddha Distribution
04.2015 - 02.2021
No Degree - Business Administration
Southeast Community College Area
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