Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jade Miranda

Monroe,GA

Summary

Positive, upbeat, brings more of customers-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Flexible Customer Service Representative offering a year of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Overview

6
6
years of professional experience

Work History

Concierge

XpresSpa
Atlanta, GA
12.2022 - 06.2023
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.

Secretary

Miranda Trucking
Monroe, GA
12.2019 - 12.2021
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Processed invoices for payment; tracked payments received from vendors and clients.

Secretary

Allstate Tours of Atlanta
Atlanta, GA
06.2017 - 06.2019
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Education

Bachelor of Science -

Southern New Hampshire University
Hooksett, NH
08-2026

Skills

  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Service
  • Courteous with Strong Service Mindset
  • Product Organization
  • Sales Expertise
  • In-Store Support
  • Appointment Scheduling
  • Supply Restocking
  • Office Administration
  • Multi-Line Phone Systems
  • Inventory purchasing
  • Document Preparation
  • Filing experience
  • Schedule Management
  • Organization

Languages

English
Full Professional

Timeline

Concierge

XpresSpa
12.2022 - 06.2023

Secretary

Miranda Trucking
12.2019 - 12.2021

Secretary

Allstate Tours of Atlanta
06.2017 - 06.2019

Bachelor of Science -

Southern New Hampshire University

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Jade Miranda