Sheldon Edwards
Brooklyn,USA
Summary
Dependable professional with extensive experience in youth mentoring, security, and community engagement. Skilled in teamwork, conflict resolution, and customer interaction, with a current NYS security license. Seeking a customer service role in airport operations to leverage strong interpersonal skills and enhance customer experiences. Committed to fostering a positive environment that improves operational effectiveness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
Brooklyn, USA
12.2022 - Current
- Patrol hotel lobby and guest floors to ensure safety and security.
- Deliver guest packages and assist with directions and inquiries.
- Resolve guest issues related to room locks and access.
- Maintain activity logs and incident reports.
Sports Specialist
Police Athletic League, Inc.
Brooklyn, USA
12.2019 - 06.2022
- Facilitated sports-themed lesson plans aligned with DYCD standards.
- Created a safe environment for physical and social development.
- Monitored and reported on student progress and participation.
Maintenance Assistant
Breukelen NYCHA
Brooklyn, USA
07.2019 - 08.2019
- Cleaned and maintained buildings, parking lots, and parks.
- Managed inventory and supported community events.
- Distributed flyers and promotional materials.
Youth Counselor
St. Nicks Alliance
Brooklyn, USA
11.2017 - 06.2019
- Supervised 5th-grade students and provided homework help.
- Organized engaging educational and recreational activities.
Youth Counselor
Isaac Buildrsee
Brooklyn, USA
07.2017 - 11.2017
- Coached middle school students in academics and physical education.
- Designed structured schedules for student engagement.
Education
High School -
Progress High School
Brooklyn, NY01.2018
Skills
- Customer Service & Communication
- Conflict Resolution
- Inventory Management
- Microsoft Office (Word, Publisher, PowerPoint)
- Team Leadership & Event Planning
- Positive, Energetic Attitude
- Punctual & Dependable
- Safety protocols
- Surveillance operations
- Customer service
- Risk assessment
- Time management
- Threat assessment
Certification
NYS Security Guard License
Volunteer Community Engagement
- 200+ Community Service Hours with Build On
- Peer Leadership Mentor for Incoming Freshmen
- Senior Prom & School Event Planning
- Participant and host in school and community athletic events
Timeline
Security Guard
Allied Universal
12.2022 - Current
Sports Specialist
Police Athletic League, Inc.
12.2019 - 06.2022
Maintenance Assistant
Breukelen NYCHA
07.2019 - 08.2019
Youth Counselor
St. Nicks Alliance
11.2017 - 06.2019
Youth Counselor
Isaac Buildrsee
07.2017 - 11.2017
High School -
Progress High School
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