Hi, I’m
Jade Olverson
Las Vegas,Nevada
Summary
Dynamic Senior Technical Customer Success Manager with a proven track record in customer relationship building and retention. Skilled in technical troubleshooting and cross-functional coordination, I have successfully enhanced customer satisfaction and loyalty through strategic account management and effective onboarding processes.
Overview
5
years of professional experience
Work History
Investorlift (SaaS)
Senior Technical Customer Success Manager
01.2024 - 12.2024
Job overview
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Excess Telecom
Office Manager
10.2023 - 12.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
Pitchbox (SaaS)
Technical Support and Success Specialist
11.2021 - 12.2023
Job overview
- Resolved 50-100 technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
6YA (SaaS)
Technical Support Specialist
01.2021 - 10.2023
Job overview
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Resolved 20-70 technical support inquiries per day.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Bank of America
Relationship Banker
06.2020 - 11.2021
Job overview
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
College of Southern NevadaLas Vegas, NV
Associate of Applied Science from Computer Science
12-2026
University Overview
- Relevant Coursework: Cybersecurity Fundamentals
- 3.2 GPA
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Software knowledge
- Cross-functional coordination
- Functional testing
- Technical troubleshooting
- Application support
- Technical support
Timeline
Senior Technical Customer Success Manager
Investorlift (SaaS)
01.2024 - 12.2024
Office Manager
Excess Telecom
10.2023 - 12.2024
Technical Support and Success Specialist
Pitchbox (SaaS)
11.2021 - 12.2023
Technical Support Specialist
6YA (SaaS)
01.2021 - 10.2023
Relationship Banker
Bank of America
06.2020 - 11.2021
College of Southern Nevada
Associate of Applied Science from Computer Science
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