Jade Ovalle-Santini

• Accepted cash and credit card payments, issued receipts and provided change.
• Counted and balanced cashier drawers.
• Answered customer inquiries regarding store policies and procedures.
• Resolved customer complaints professionally in accordance with company policy.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Greeted customers promptly and responded to questions.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Worked closely with front-end staff to assist customers.
• Helped with purchases and signed customers up for rewards program.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

• Recommended pastries and sandwiches to pair with customers' beverages.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
• Maintained calm demeanor during high-volume periods and special events.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.

•Received Employee of the Month award 5 times for exemplary service.

•used interpersonal skills and efficiency to provide fast, friendly service everyday.