Jade Peterson

Managed front counter operations, facilitating efficient customer flow and precise order handling. Organized and maintained dining area cleanliness to promote a pleasant dining experience. Delivered food promptly to guests.

Call center environment, remote work. Took Inbound/Outbound calls, to assist customers with inquiries related to their loans, resolved delinquent loans through liquidation strategies, financial interviews, and referrals to loan modification during the 2020 Pandemic/Cares Act, Mortgage Moratorium.

Promoted from Debt Collector II to Loss Prevention 

Collect past due loans via phone  (91-180 days past due)

Use skip tracing techniques to develop more information to contact debtor

Locate and maintain relationships with repossession agents in the US 

Contact repossession agents for updates on locations, continue to provide new information to locate collateral

Promoted from Debt Collector I to Debt Collector II 

Managed $1M in account receivables, past due auto loans 

Maintained consistent high performance with lowest level delinquency 

Negotiated secured payment from highest balance past due

Met demands of collections by performing a high volume of daily calls.

Managed auto dialed outbound calls in a call center environment.

Processed payments over the phone and set up recurring drafts.

Resolve objections by applying advanced training & negotiation techniques.

Commission only sales through large volume outbound call solicitation 

Planned sales pitches and executed contracts for payment

Negotiated inventory price for maximum profit percentage