Summary
Overview
Work History
Education
Skills
References
Timeline
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Marissa Brannon

Yorkville,IL

Summary

Energetic Customer service professional with strong management skills who thrives in a fast-paced dynamic environment. Able to handle a high volume of calls making decisions independently with minimal supervision, and escalation while maintaining emphasis on highest quality of customer service. Excellent listening, oral and written communication skills. Comfortable in interacting at all levels of the organization and public. Great problem solving and negotiation skills

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Nicor Gas
01.2022 - Current
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Financial Service Team Lead

LSI Lending Solutions
03.2018 - 07.2020
  • Educated and worked with clients on terms to find accurate solutions.
  • Troubleshoot with clients to correct issue's with online banking, credit and debit cards.
  • Executed wire transfers, stop payments en and account transfers.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.

Collections Counselor

Dovenmuehle Mortgage Inc.
03.2016 - 03.2018
  • Make a high volume of collection contacts by telephone and letters
  • Utilize computer systems to handle skip tracing.
  • Reconciles accounts with misapplied payments and makes the proper adjustments to get the loan corrected.
  • Process payment's to determine application or return payments based on agency guidelines.
  • Send statements of delinquencies and satisfied debt report to the credit bureau.

Education

Bachelor of Accountancy - Accounting

College of DuPage
Glen Ellyn, IL
08.2025

Skills

  • Proficient in cash management
  • FDCPA certified
  • Data entry
  • Able to type 45 words per minute
  • Proficient with Microsoft software
  • Multi-line phone operation proficiency

References

Natasha Henderson     (331)575-3320

Crystal Pryor                 (630)313-0354

Angela Gordon              (331)575-5469

Timeline

Customer Service Specialist

Nicor Gas
01.2022 - Current

Financial Service Team Lead

LSI Lending Solutions
03.2018 - 07.2020

Collections Counselor

Dovenmuehle Mortgage Inc.
03.2016 - 03.2018

Bachelor of Accountancy - Accounting

College of DuPage

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Marissa Brannon