Gonzalez Gonzalez
Thornton,Co.
Summary
Qualified loan consultant with 30 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 25 years retail experience in a fast-paced, team-based environment. Excellent communicator with 30 years in a demanding call center environment as a Customer Service Representative. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EZ Money
8490 Pecos St. Federal Heights Co.80221
07.2012 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of 250 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Asked open-ended questions to assess customer needs.
Lead Pawn Broker
EZ Pawn
8490 Pecos St. Federal Heights, Co.
07.2012 - 03.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Education
Cerificate - Medical Assistant
Pima Medical Institute
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- MS Windows proficient
- Strong client relations
- Floor set design expertise
- Training development aptitude
- Proficient in cash management
- Cash flow management
- Credit card processing
- Multi-line phone talent
- Floor set design expertise
- Floor set design expertise
- Training development aptitude
- Local/state health laws knowledge
- Shipping and receiving professional
- Strategic sales knowledge
- POS systems expert
Timeline
Customer Service Representative
EZ Money
07.2012 - Current
Lead Pawn Broker
EZ Pawn
07.2012 - 03.2014
Cerificate - Medical Assistant
Pima Medical Institute