Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Sarai Galdamez
Customer Service Rep
Summary
Overview
10
years of professional experience
Work History
State Farm insurance 234-36 Merrick Blvd Rosedale NY 11422 (718) 723-1616
Customer Service Representative
05.2016 - 03.2017
Job overview
Handle incoming and outgoing calls to collect premium payments for clients - Follow ups on current clients for information needed- Adhere to the pending system to keep track of clients approaching cancellation of their insurance- Assist the sales team in anyway I could to provide them the opportunity to sell- Take care of the client that walks in or calls in.
Lore Frank Inc (Accounting Services)84 N Franklin Street, Hempstead, NY 11550 (516) 538-7205
Corporate Clerk
01.2016 - 04.2016
Job overview
- Organize meetings, including compiling all documents and or reports ahead of time.
- File substantial amount of paperwork and organize computer based information.
- Greet clients and direct them to correct departments within the office.
- In charge of opening and closing new corporation and or DBA's.
- Obtain food permits, liquor, & home improvement licenses for a variety of business that the firm represent as accountants.
- Obtain disability and or workers compensation quotes from New York State Insurance Fund for clients (also manage monthly payments, audit scheduling)
Lore Frank Inc (Accounting Services) 84 N franklin St Hempstead NY (516) 538-7500
Receptionist/Personal assistant
03.2014 - 12.2016
Job overview
- Scanned documentation and entered into the database.
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Scheduled all appointments, appearances and briefings.
- Screened telephone calls and forwarded them to the appropriate departments.
- Filed paperwork and organized computer-based information.
- Organized meetings, including compiling all documents and reports ahead of time.
Metro Pcs55 Broadway Hicksville NY (516) 307-9697
Customer Service Associate/Retail
08.2012 - 06.2013
Job overview
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Asked open-ended questions to assess customer needs.
Jm travel and Multiservice2 East Marie st Hicksville NY (516) 938-2592
CUSTOMER SERVICE REPRESENTATIVE
08.2012 - 05.2013
Job overview
- Obtained scanned records and uploaded them into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Answered a high volume of phone calls and email inquiries.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Trained staff on operating procedures and company services.
Education
Malverne High SchoolMalverne, NY
from General Education
University Overview
Skills
Fluent in Spanish
- Reliable
- Punctual
- Trusted key holder
- Quick learner
- Proficient in cash management
- Multi-line phone talent
- Well organized
- Efficient multi-tasker
- Motivated team player
- Customer-oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Timeline
Customer Service Representative
State Farm insurance
05.2016 - 03.2017
Corporate Clerk
Lore Frank Inc (Accounting Services)
01.2016 - 04.2016
Receptionist/Personal assistant
Lore Frank Inc (Accounting Services)
03.2014 - 12.2016
Customer Service Associate/Retail
Metro Pcs
08.2012 - 06.2013
CUSTOMER SERVICE REPRESENTATIVE
Jm travel and Multiservice
08.2012 - 05.2013
Malverne High School
from General Education
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