Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Imelda Puentes

Garland,TX

Summary

Dynamic and empathetic Customer Service Representative with a proven track record at Heat Source for managing high-stress situations and enhancing customer loyalty. Skilled in cash management and adept at conflict resolution, consistently achieving satisfactory outcomes. Excelled in training development, demonstrating a strong blend of hard and soft skills to foster positive customer experiences and support team efficiency.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Heat Source
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Hybrid Remote
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

cashier

Mi T Fine Carwash
07.2001 - Current

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

GED -

waltrip high school
Houston, TX

Skills

  • Trusted key holder
  • Training development aptitude
  • Proficient in cash management
  • Multi-line phone talent
  • Problem resolution
  • Time Management
  • Outlook
  • P21 Software
  • Act
  • Microsoft Team - Meetings and Training
  • Excel
  • Customer Service
  • Call center

Timeline

Customer Service Representative

Heat Source
01.2024 - Current

cashier

Mi T Fine Carwash
07.2001 - Current

GED -

waltrip high school

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Imelda Puentes