Shona Cox
Wilmington,DE
Summary
I am a highly motivated individual who is able to grasp information easily. I have excellent communication and problem solving skills. I can prioritize and handle high volume environments. I am able to research, troubleshoot and resolve customer problems.
Qualified customer service representative with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure.Overview
26
26
years of professional experience
Work History
Customer Service Representative
Wawa Food Markets
10.2015 - 10.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with team members to streamline service processes, improving response times.
Head Teller/Customer Service
Dover Federal Credit Union
Dover, DE
09.1997 - 05.2012
- Balanced cash drawers and vault daily.
- Performed monthly, quarterly and annual reviews.
- Assisted with interviewing and hiring new staff.
- Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Provided an elevated customer experience to generate a loyal clientèle.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Performed customer transactions in person and by phone.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma - undefined
Dover High
Dover, DE1981
Timeline
Customer Service Representative
Wawa Food Markets
10.2015 - 10.2023
Head Teller/Customer Service
Dover Federal Credit Union
09.1997 - 05.2012
High School Diploma - undefined
Dover High
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Cash flow management
- Strong client relations
- Proficient in cash management