Hi, I’m
Shaun Moser
Fresno,California
Summary
Highly motivated, detail-oriented, customer savvy individual who has acquired ten plus years of customer support experience working within high-volume environments. Driven to exceed sales goals and build long term relationships with customers and delivers positive experiences through high-quality customer care.
Overview
10
years of professional experience
Work History
Emser Tile and Natural StoneFresno, CA
Customer Service Representative
03.2015 - Current
Job overview
- Process all orders/PO's in a quick and timely fashion.
- Process all end of day paperwork including daily bank deposit, EOD reports, and final cash drawer count.
- Update customers and educate them on new products to help drive sales.
- Key holder responsible for opening and closing of branch.
- Provide an elevated customer experience to help create repeat business.
- Implemented strategies to get NAC codes up from one of the lowest in the company to one of the highest.
- Completed Emser Initial Branch Training Webinars with Eddie Loussararian.
Education
Fox High School
High School Diploma
1995
University Overview
University of Missouri
High School Diploma
University Overview
- Hotel & Restaurant Management
Southeastern Academy's Culinary Training Center
Certificate of Culinary Arts
2001
University Overview
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong conflict resolution skills
- Strong client relations
- Consistently meets sales goals
Timeline
Customer Service Representative
Emser Tile and Natural Stone
03.2015 - Current
Fox High School
High School Diploma
University of Missouri
High School Diploma
Southeastern Academy's Culinary Training Center
Certificate of Culinary Arts
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