Misty Reisor
Customer Service / Inventory Specialist
Bryan,TX
Summary
To obtain a job I can advance in position and pay. Have over 15 years of customer service and management experience Very computer literate fast learner. 10-key, Inventory control, scheduling, ordering, cash handling, data entry, documentation, MS Office, MS Word.
Overview
22
22
years of professional experience
Work History
Inventory Specialist /Customer Service Supervisor
Walgreens
01.2015 - Current
- Managed inventory control processes to ensure optimal stock levels and reduce discrepancies.
- Implemented efficient tracking systems for inventory management, enhancing accuracy and reducing errors.
- Led regular audits of inventory to identify and resolve discrepancies promptly.
- Developed training materials to onboard new staff on inventory management protocols and tools.
- Mentored junior team members in best practices for inventory management and operational efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Supervised daily operations to enhance customer satisfaction and service quality.
- Trained and mentored staff to improve performance and adherence to company standards.
- Resolved complex customer issues efficiently, ensuring positive outcomes and retention.
Bartender
Nugget Lounge
Hearne, Tx.
07.2012 - 12.2013
- Nugget Lounge - Bartender $7.00 plus tips Waiting on customers, Cleaning, Opening and closing, cash handling
Manager
Brookshire Brothers
Hearne, Tx.
09.2010 - 10.2012
- Ordering,scheduling,inventory,stocking and waiting on customers
Bartender
Longbranch
FM 485 Hearne, Tx.
06.2008 - 08.2010
- opening and closing, Taking care of customers, cash handling,inventory
Manager
Cefco
100 N. Market St. Hearne, Tx.
04.2004 - 06.2008
- Deposits,ordering,scheduling,inventory,stocking,cleaning.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
Education
GED -
1995
Skills
cash handling, closing, inventory, office manager, scheduling
Skills
- Trusted key holder
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Proficient in cash management
- Shipping and receiving professional
- Cash flow management
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- POS systems expert
Timeline
Inventory Specialist /Customer Service Supervisor - Walgreens
01.2015 - Current
Bartender - Nugget Lounge
07.2012 - 12.2013
Manager - Brookshire Brothers
09.2010 - 10.2012
Bartender - Longbranch
06.2008 - 08.2010
Manager - Cefco
04.2004 - 06.2008
Hearne High School - GED,