Jade Racine
Niagara,WI
Summary
Accomplished Accounts Payable/Office Administrative Assistant at Niagara Fabrication, adept in document preparation and file organization, enhanced office efficiency through streamlined processes. Excelled in verbal communication, leading to improved customer service at Kwik Trip, with a knack for resolving complaints, boosting loyalty. Demonstrated leadership by mentoring new hires, contributing significantly to team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Accounts Payable/Office Administrative Assistant
Niagara Fabrication
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Streamlined office processes by implementing efficient filing and organizational systems.
Food and Customer Service
Kwik Trip
08.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sandwich Artist
Jimmy John's
04.2021 - 07.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
Education
High School Diploma -
Niagara High School
Niagara, WI05.2023
Skills
- Verbal Communication
- Document Preparation
- File Organization
- Database entry
- Document Scanning
- Inventory Management
- Telephone reception
- Word Processing
- Leadership and supervision
- Customer Service
- Database Maintenance
- Microsoft Word
Timeline
Accounts Payable/Office Administrative Assistant
Niagara Fabrication
06.2024 - Current
Food and Customer Service
Kwik Trip
08.2023 - 06.2024
Sandwich Artist
Jimmy John's
04.2021 - 07.2023
High School Diploma -
Niagara High School