Jade Ramos
Summary
A loyal and dedicated worker looking for a new fresh start. I'm always looking for ways to improve. Authorized to work in the US for any employer.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress/Baker/Barista
The Cheesecake Factory
06.2023 - Current
- Demonstrated organization with all equipment, machinery and goods being prepared.
- Ensured store cleanliness throughout shift.
- Use of proper food preparation by utilizing approved recipes and proper use of equipment.
- Maintained proper display of goods, complying with quality standards in the restaurant.
- Keeping constant inventory to ensure uninterrupted menu service.
- Providing customer service with product information and ensuring quality control.
Bartender/Waitress
Twin Peaks
10.2015 - 04.2023
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.
- Collected and organized more than $25,000 in gross revenue/tips monthly.
- Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with over 1,000 customers weekly.
- Allocated time management efficiently working 30-40 hours while enrolled as a part time student.
- Responsible for training new employees and management.
- Provided excellent customer service.
- Keeping track of inventory of all items being sold/missing.
Bartender/Waitress
Maddogs British Pub
06.2014 - 08.2015
- Collected and organized more than $25,000 in gross revenue/tips on a monthly basis.
- Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with over 1,000 customers weekly.
- Allocated time management efficiently working 30-40 hours while enrolled as a part time student.
- Responsible for training new employees and management.
- Provided excellent customer service.
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.
- Keeping track of inventory of all items being sold/missing
- Mix and serve beverages according to recipes and customer preferences.
- Maintain cleanliness of bar area, ensuring compliance with health regulations.
- Provide exceptional customer service, enhancing guest satisfaction and loyalty.
Bartender
Bonham Exchange
06.2018 - 2018
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.
- Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with over 1,000 customers weekly.
- In charge of weighing alcohol bottles at beginning of shift and after shift is over.
- Speed bartending.
- Collected and organized more than $25,000 in gross revenue/tips monthly.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Education
No Degree - Criminal Justice
Northwest Vista College
San Antonio, TX06-2033
Skills
- Microsoft Excel/Word/Powerpoint
- Cash Handling
- Time Optimization
- Reliable
- Interpersonal Skills
- Self Starter
- Upselling
- Retail sales
- Training & development
- Bartending
- Multitasker
- Accuracy
- Leadership
Certification
- Food Handler Certification
- TABC Certified
- Driver's License
- Bartender License
Languages
English - Fluent
Timeline
Waitress/Baker/Barista
The Cheesecake Factory
06.2023 - Current
Bartender
Bonham Exchange
06.2018 - 2018
Bartender/Waitress
Twin Peaks
10.2015 - 04.2023
Bartender/Waitress
Maddogs British Pub
06.2014 - 08.2015
No Degree - Criminal Justice
Northwest Vista College