Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Robinson

Greensboro,NC

Summary

Junior Computer Science student with a strong background in customer service across retail, hospitality, and phone support. Known for being upbeat, adaptable, and quick to learn in fast-paced settings. I bring a positive attitude to every task, work well both independently and on a team, and enjoy taking on new challenges.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IOS Tier 1 Technical Support

Apple
04.2024 - 05.2025
  • Taking calls from a variety of customers, handling questions, while adjusting communication style to troubleshoot with patience and effective clarity.
  • Assisted with team meetings and create PowerPoint presentations to keep things organized and clear for the team.
  • Known for being quick on my feet when solving problems and keeping a positive attitude, even under pressure.

Barista

Dunkin Donuts & Baskin Robbins
Greensboro Nc
09.2022 - 02.2023
  • Prepared a variety of coffee and espresso beverages quickly and accurately in a fast-paced environment
  • Cooked and assembled food items according to company standards
  • Operated the cash register, processed transactions, and provided friendly customer service
  • Maintained cleanliness and organization of the work area to ensure health and safety compliance

Cashier/Sales Associate

Lidl
Charlotte, Nc
05.2022 - 04.2024
  • Managed checkout operations efficiently while delivering excellent customer service
  • Baked fresh bread and pastries daily following store guidelines and hygiene standards
  • Restocked shelves and maintained product displays for optimal presentation and inventory flow
  • Supported team with general store upkeep and opening/closing duties

Education

B.S - Computer Science

North Carolina A&T State University
Greensboro, Nc
05.2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

  • Bartending Certification

Expert Skills [22002531029042]

  • Alcohol Safe Serve Certification

Expert Skills [22002531029095]

Timeline

IOS Tier 1 Technical Support

Apple
04.2024 - 05.2025

Barista

Dunkin Donuts & Baskin Robbins
09.2022 - 02.2023

Cashier/Sales Associate

Lidl
05.2022 - 04.2024

B.S - Computer Science

North Carolina A&T State University
Jade Robinson