Jade Rojas
San Jose,CA
Summary
Experienced with customer service and guest assistance in various event settings. Shows strong communication and organization skills. Known for ensuring and maintaining a safe and welcoming environment.
Overview
3
3
years of professional experience
Work History
Usher
SAP Center At San Jose
San Jose, CA
12.2023 - Current
- Maintained crowd control during events, ensuring safety and compliance with venue policies.
- Providing exceptional customer service by tending to guests concerns and questions.
- Working with event staff to coordinate entry and exit procedures efficiently.
- Supporting equipment setup and teardown for events.
- Managing ticket scanning, verifying valid entry access for each guest and preventing unauthorized entries.
- Security management: checking bags, pacing the line, wanding down guests.
Merchandiser
O'Reilly Auto Parts
San Jose, CA
09.2025 - 12.2025
- Setting up visual displays that show product visibility and customer engagement.
- Updating pricing and signage to complete product displays.
- Verifying products appear at the correct locations.
- Providing customer service with product knowledge and recommending items based on any questions.
Front Desk
Mini Cat Town
San Jose, CA
06.2024 - 01.2025
- Maintaining an organized front desk area.
- Greeting guests at the front desk and engaging while managing check-in process.
- Schedule meetings and confirm payments.
- Resolved customer issues or concerns quickly.
- Monitoring visitor access and issuing badges according to company protocols.
- Ensuring closing procedures are met and cleaning the store.
Education
High School Diploma -
Willow Glen
San Jose, CASkills
- Crowd management
- Time management
- Adaptability
- Patience and composure
- Open-minded and optimistic
Timeline
Merchandiser
O'Reilly Auto Parts
09.2025 - 12.2025
Front Desk
Mini Cat Town
06.2024 - 01.2025
Usher
SAP Center At San Jose
12.2023 - Current
High School Diploma -
Willow Glen