Jade Saunders
Toney
Summary
Dynamic operations professional with extensive experience in operational management, driving significant business performance enhancements. Expertise in developing and implementing process improvements while fostering a collaborative environment aligned with organizational goals. Recognized as a reliable team player with a strong focus on adaptability and achieving targeted results. Proficient in strategic planning and optimizing operational efficiency to ensure sustainable growth and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Ulta
01.2024
- Oversaw daily operations and store resets.
- Managed cash reconciliation, optimized product placement layouts, and coordinated workflow to enhance operational efficiency
- Developed a standardized checklist for store resets to improve consistency across multiple locations
Store Manager
European Wax Center
01.2023
- Managed appointment scheduling for 30+ clients weekly, oversaw inventory levels, and enforced operational standards
- Attended weekly management trainings.
- Introduced daily huddle to surface customer feedback and align on service improvements
Sales Associate
Palm Beach Tan
01.2021
- Designed custom tanning sessions based on client profiles, troubleshooting equipment settings to ensure optimal outcomes
- Processed cash transactions and managed membership enrollments with attention to accuracy and customer follow-up
Fragrance Specialist
Belk
10.2025 - Current
- Engaged customers by providing expert fragrance consultations tailored to individual preferences.
- Assisted in maintaining an organized and visually appealing fragrance display to enhance customer experience.
- Educated customers on product ingredients and benefits, fostering informed purchasing decisions.
- Ensured accurate inventory management by tracking stock levels and reporting discrepancies promptly.
- Developed strong relationships with clients, encouraging repeat visits through personalized follow-up communications.
Key Holder / Assistant Manager
Lane Bryant
01.2024 - 10.2025
- Personalized guest experiences including bra fittings.
- Managed inventory accuracy for ~500 SKUs and enforced store standards to support consistent customer experiences
- Streamlined opening and closing processes, handling daily cash operations and reconciling transactions accurately
- Implemented process improvements to streamline inventory tracking and reduce discrepancies
Bridal Stylist
David’s Bridal
01.2021 - 01.2024
- Provided personalized bridal appointments.
- Coordinated gown selection and processed payments, troubleshooting scheduling conflicts to ensure seamless appointments
- Collaborated with alterations team to track order status and communicate updates to clients
Education
General Studies
Calhoun Community College
Huntsville, AL01-2026
Skills
- Technical Support & Tools: SQL, APIs, Integrations, Slack, Email
- Support Operations & Troubleshooting: Customer Support, Troubleshooting, Workforce Management, Product Knowledge, Database
- Data & Analysis: Excel, Data Entry, Inventory Tracking
- Communication & Collaboration: Remote Communication, Team Leadership, Cross-functional Collaboration
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Cosmetology License
- Driver’s License
TECHNICAL SUPPORT
- 7+ years driving customer satisfaction and process improvements across high-volume retail operations, reducing order discrepancies by ~15%
- Skilled at troubleshooting issues, coaching teams, and collaborating cross-functionally to resolve complex customer inquiries
- Demonstrated aptitude for data analysis and workflow optimization using Excel and custom inventory systems
- Experienced in building and standardizing internal processes to scale support operations and improve team efficiency
OPEN TO REMOTE WORK
Customer Support | Operations | Retail Leadership
Timeline
Fragrance Specialist
Belk
10.2025 - Current
Operations Manager
Ulta
01.2024
Key Holder / Assistant Manager
Lane Bryant
01.2024 - 10.2025
Store Manager
European Wax Center
01.2023
Sales Associate
Palm Beach Tan
01.2021
Bridal Stylist
David’s Bridal
01.2021 - 01.2024
General Studies
Calhoun Community College