Jade Shipman
Ypsilanti,MI
Summary
Dedicated and customer-focused professional with over five years of experience in retail, hospitality, and customer service roles. Demonstrated ability to consistently provide exceptional customer experiences, while also mentoring team members and ensuring operational efficiency. Proficient in cash handling, inventory management, and cross-functional communication. Recognized for outstanding performance and commitment to excellence, with a strong foundation in teamwork and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Bartender/Server/Cook
Miles of Golf
10.2022 - Current
- Prepared and served high-quality food and beverages to customers.
- Trained and mentored new team members on sales techniques and customer service best practices.
- Welcomed customers and helped determine their needs.
- Conducted monthly inventory checks, identifying and resolving stock discrepancies.
- Built relationships with customers to encourage repeat business.
- Greeted 30–40 customers daily, assessed their needs, and provided tailored product recommendations.
- Processed cash, credit, and debit transactions while adhering to strict cash-handling protocols.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Customer Service
Walmart
06.2019 - 04.2022
- Assisted customers with returns and exchanges, ensuring a seamless experience.
- Maintained a fully stocked and organized sales floor through daily merchandising.
- Processed over 500 transactions weekly with 100% accuracy using the cash register.
- Resolved customer complaints effectively, contributing to a 95% overall satisfaction rate.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
Education
BBA - General Business
Eastern Michigan University
Ypsilanti, MI04-2025
High School Diploma - undefined
Sand Creek High School
Sand Creek, MI05.2021
Skills
- Software Expertise
- Operating System Proficiency
- Task Management Tools
- Effective Cross Functional Communicator
- Skilled Collaborator
- Collaborated Effectively with Team Members
- Handled Customer Inquiries with Professionalism and Efficiency
- Drawer balancing
- Customer service excellence
- Point-of-sale system operation
- Staff training
Certification
Servsafe Alcohol server Certificate
Awards
- Walmart Employee of the Month
- Miles of Golf Employee of the Month
Timeline
Cashier/Bartender/Server/Cook
Miles of Golf
10.2022 - Current
Cashier/Customer Service
Walmart
06.2019 - 04.2022
High School Diploma - undefined
Sand Creek High School
Servsafe Alcohol server Certificate
BBA - General Business
Eastern Michigan University
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