Paul Thomas
Nike
Sacramento,CA
14
years of professional experience
Dedicated professional known for strong communication and multi-tasking abilities. Experienced in retail and customer service, consistently enhancing customer experiences and ensuring accurate transaction processing. Ready to utilize diverse skills to contribute to business objectives and operational success.
Work History
Seasonal Sales Associate
4 Months- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, contributing to accurate sales reporting.
- Maintained merchandise displays, ensuring alignment with Nike's brand standards and visual guidelines.
- Collaborated with team members to optimize store organization and inventory management processes.
Team Sales Associate
3 Years- Assisted customers with product inquiries and purchasing decisions to enhance shopping experience.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy during busy game days.
- Maintained organized sales floor by restocking merchandise and ensuring displays met brand standards.
- Collaborated with team members to implement promotional displays, increasing customer engagement.
Program Technician
3 Years 7 Months- Clarified complex tax rules for clients, enhancing understanding and compliance.
- Maintained accuracy with handling confidential employer information.
- Resolved inquiries involving employer tax accounts and business status.
- Provided guidance to employers on payroll tax requirements and compliance.
- Processed requests to open or close employer accounts in accordance with state policies.
Customer Service Representative (Sales)
1 Year 2 Months- Provided exceptional customer service in a fast-paced call center, ensuring customer satisfaction and retention.
- Met quarterly sales goals by recommending products aligned with members' financial needs.
- Used Microsoft Word, Excel, 10-Key, and financial software to complete daily account tasks and documentation.
- Handled inbound member calls, provided account information, online banking support and general assistance.
Customer Service Representative
11 Months- Addressed patient hospital billing inquiries.
- Utilized EPIC system to manage patient records.
- Assisted patients with financial assistance options and payment arrangements.
- Submitted medical claims to insurance companies through Medicare and Medicaid.
Sales Associate
3 Years 1 Month- Provided positive first impressions to welcome existing, new and potential customers.
- Streamlined checkout processes, reducing wait times and improving customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Communications
Skills
Customer engagement
Multitasking strength
Team collaboration
Point-of-sale systems
Problem-solving
Effective sales communication
Computer systems expertise
Timeline
Seasonal Sales Associate
Nike
04.2026 - 08.2026Read More
Team Sales Associate
Sacramento Kings Team Store
02.2023 - 02.2026Read More
Program Technician
Employment Development Department Tax Division
03.2021 - 10.2024Read More
Customer Service Representative (Sales)
First Tech Credit Union
12.2019 - 02.2021Read More
Customer Service Representative
Sutter Health Shared Services
01.2019 - 12.2019Read More
Sales Associate
Sears
01.2013 - 02.2016Read More
Yuba Community College
Associate of Arts from Communications
Read More