Kate Johnson
Shoreview,MN
Summary
Playing three years for the Mounds View Girls High School hockey team
-I participated in various fundraisers for our program, such as bagging groceries at Cub and composting at the Arden Hills compost site.
-I have volunteered for local organizations, such as Feed My Starving Children, Ralph Reeder Food Shelf, and Adopting Families for Christmas (Christmas help programs).
• Obtaining my job at European wax center was one of the greatest achievements. It might sound strange that I consider this an achievement, but I wasn’t even 17 when I was initially hired, and I was the youngest employee out of the three centers I was working for. I was incredibly grateful for the opportunity and was determined to prove myself. With this determination, I made my first package sale during my second shift of training, which is almost unheard of.
• At European Wax Center, I’ve excelled in sales, winning several monthly contests and consistently ranking in the top three for nearly all of them. The contests were based on our rebooking percentages, SPT, and number of packages sold.
•One of my proudest achievements at EWC was selling 14 packages in a single 6-hour shift, generating over $3,000 in sales!
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
European Wax Center
Roseville, MN
07.2023 - Current
- Assisted customers in finding products, enhancing their shopping experience and satisfaction.
- Improved sales performance by providing excellent customer service and product recommendations.
- Organized store displays to attract customers and increase sales
- Developed and delivered compelling product pitches, promotional packages, and special offers utilizing a variety of effective sales techniques.
- Managed cash handling responsibilities, ensuring accurate register balances at the end of each shift and during cash transitions.
- Provided exceptional customer service by addressing guest inquiries related to products, appointments, and available services.
- Fostered a welcoming atmosphere to guarantee a positive experience for all guests.
- Maintained a high standard of cleanliness throughout the facility, including restrooms, break rooms, hallways, and the lobby.
- Acted as an inventory associate, meticulously tracking retail products, uniforms, and service supplies, while proactively communicating restock needs and quantities to management.
- Optimized scheduling flow by identifying and correcting any discrepancies or errors.
- Innovated new strategies, ideas, and marketing plans to enhance business operations and customer engagement.
- Utilized the POS system to manage guest communications, track sales, and efficiently schedule appointments.
- Engaged in rebooking and sales contests, collaborating with fellow associates to drive performance.
- Assumed leadership responsibilities in the absence of the manager, guiding the team and ensuring smooth operations.
- Created and maintained spreadsheets for various tasks and projects to streamline processes and improve efficiency.
Restaurant Hostess/Server
Paninos
North Oaks, MN
03.2022 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests..
- Accurately prepared and organized takeout orders, ensuring all details were correct and delivered with care.
- Proactively maintained a clean and inviting lobby environment to create a welcoming atmosphere for all guests.
- Assisted guests with menu inquiries, special requests, and dietary needs, enhancing their overall dining experience.
- Resolved customer complaints calmly and effectively, ensuring guest satisfaction and encouraging repeat visits.
- Managed financial transactions with precision, including processing payments and reconciling the cash register at the end of shifts.
- Thrived in high-pressure environments by multitasking effectively and maintaining a positive, professional demeanor.
- Performed various tasks independently with minimal supervision, demonstrating reliability and initiative.
Education
Bachelor Of Business - Business Management
Minnesota State University, Mankato
Mankato, MNSkills
- Customer engagement
- Product knowledge
- Sales techniques/Creative pitching
- Retail operations
- Inventory management
- Conflict resolution
- Cash Handling
- Customer Service
Timeline
Seasonal Sales Associate
European Wax Center
07.2023 - Current
Restaurant Hostess/Server
Paninos
03.2022 - 01.2023
Bachelor Of Business - Business Management
Minnesota State University, Mankato