Bridgett Espinoza
Bronx,New York
Summary
Customer-focused professional skilled in fostering loyalty and satisfaction through consultative techniques and tailored service. Experienced in product merchandising and payment processing, committed to maintaining accurate transactions and enhancing customer experiences. Dedicated to supporting effective store operations and promoting teamwork.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
Marshalls
11.2025 - 01.2026
- Guided customers in locating products and offered tailored recommendations to enhance shopping experience.
- Processed sales transactions efficiently while maintaining accuracy and attention to detail.
- Organized and stocked merchandise on shelves, ensuring appealing displays to attract customer attention.
- Maintained accurate cash register balances through diligent cash handling practices.
Financial Aid Application Assistant
City University of New York
Manhattan, NY
01.2025 - 05.2025
- Guided over 100+ incoming and continuing students through the completion of the FAFSA form and TAP applications, ensuring accurate
- Managed 10-15 student inquiries daily via telephone, delivering timely and accurate information to address questions on application status, eligibility, and documentation
- Hosted zoom video calls three times a week to assist students in correcting application errors
Fellow
Futures In Finance Fellowship
Manhattan, NY
01.2024 - 02.2024
- Connected with mentors, recruiters, and other students in acquiring the abilities required to pursue a future in the financial industry
- Participated in activities such as resume coaching, networking events, and college preparedness week
- Utilized Skillful.ly, a professional-development platform, to explore various careers and strengthen relevant skills through different courses that simulate real-world tasks and projects
Crew Team Member
McDonald's
Manhattan, NY
09.2022 - 10.2023
- Demonstrated strong interpersonal and communication skills with a focus on providing excellent service to ensure the company gets returning customers, resulting in a base of over 30 repeat customers
- Collaborated with the team by managing tasks effectively to keep the store running successfully while prioritizing company goals and client satisfaction in a fast-paced environment
- Processed payments accurately and corrected errors to maintain register balance of $120 at start of each shift
Education
Bachelor of Science - Public Administration
John Jay College of Criminal Justice
Manhattan, State06-2028
Skills
- Sales transactions
- Merchandise display
- Customer engagement
- Customer service
- Teamwork and collaboration
- Punctuality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Seasonal Sales Associate
Marshalls
11.2025 - 01.2026
Financial Aid Application Assistant
City University of New York
01.2025 - 05.2025
Fellow
Futures In Finance Fellowship
01.2024 - 02.2024
Crew Team Member
McDonald's
09.2022 - 10.2023
Bachelor of Science - Public Administration
John Jay College of Criminal Justice